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- W2005404898 abstract "This paper proposes using Service Responsibility Tables (SRTs) as a tool in analyzing e-service systems. First it discusses difficulties and deficiencies of using formal modeling languages such as UML in analyzing e-service systems. It proposes using SRTs as an informal language and lightweight analytical tool to be used by business professionals in analyzing e-service systems. SRTs are based on a service value chain framework but do not rely on abstract concepts and constructs, and therefore can be used by business professionals to supplement UML. We suggest a set of heuristics for transforming SRTs into two key UML diagrams, thereby illustrating how SRTs can be used as a bridge from relatively informal modeling by business professionals to formal modeling techniques for systems design and implementation by IT professionals." @default.
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- W2005404898 date "2011-06-01" @default.
- W2005404898 modified "2023-09-27" @default.
- W2005404898 title "Using service responsibility tables to supplement UML in analyzing e-service systems" @default.
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- W2005404898 doi "https://doi.org/10.1016/j.dss.2011.01.001" @default.
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