Matches in SemOpenAlex for { <https://semopenalex.org/work/W2005473931> ?p ?o ?g. }
- W2005473931 endingPage "992" @default.
- W2005473931 startingPage "985" @default.
- W2005473931 abstract "This article investigates an understudied aspect of online word-of-mouth (eWOM) — the effects of emotional expressions in eWOM. Two experiments investigate how consumers interpret emotional expressions in online user reviews and the subsequent impact on their product evaluations. The findings reveal that negative emotional expressions in a single negative review tend to decrease the reviews' informative value and make consumers' product evaluations less negative because consumers attribute the negative emotions to the reviewer's irrational dispositions. However, positive emotional expressions in a single positive review do not influence consumers' product evaluations significantly even though consumers attribute the positive emotions to the product. Next, when multiple convergent emotional expressions are present in multiple user reviews, both positive and negative emotional expressions increase informative value of the reviews and polarize consumers' product evaluations in the respective direction." @default.
- W2005473931 created "2016-06-24" @default.
- W2005473931 creator A5005865272 @default.
- W2005473931 creator A5035810078 @default.
- W2005473931 date "2012-07-01" @default.
- W2005473931 modified "2023-10-16" @default.
- W2005473931 title "Emotional expressions in online user reviews: How they influence consumers' product evaluations" @default.
- W2005473931 cites W1552483424 @default.
- W2005473931 cites W1972570464 @default.
- W2005473931 cites W1980085292 @default.
- W2005473931 cites W1993073036 @default.
- W2005473931 cites W1993249246 @default.
- W2005473931 cites W2003119551 @default.
- W2005473931 cites W2019186156 @default.
- W2005473931 cites W2021996534 @default.
- W2005473931 cites W2022365405 @default.
- W2005473931 cites W2036862235 @default.
- W2005473931 cites W2039285059 @default.
- W2005473931 cites W2039619242 @default.
- W2005473931 cites W2045826950 @default.
- W2005473931 cites W2050551731 @default.
- W2005473931 cites W2061609477 @default.
- W2005473931 cites W2069651269 @default.
- W2005473931 cites W2069873412 @default.
- W2005473931 cites W2070807394 @default.
- W2005473931 cites W2070979498 @default.
- W2005473931 cites W2073817796 @default.
- W2005473931 cites W2091558150 @default.
- W2005473931 cites W2093022235 @default.
- W2005473931 cites W2094576869 @default.
- W2005473931 cites W2099594827 @default.
- W2005473931 cites W2106998212 @default.
- W2005473931 cites W2108721766 @default.
- W2005473931 cites W2108860923 @default.
- W2005473931 cites W2115217290 @default.
- W2005473931 cites W2118745571 @default.
- W2005473931 cites W2136907841 @default.
- W2005473931 cites W2159289164 @default.
- W2005473931 cites W2167325287 @default.
- W2005473931 cites W3123937831 @default.
- W2005473931 cites W3125952542 @default.
- W2005473931 cites W4233456007 @default.
- W2005473931 cites W4238538744 @default.
- W2005473931 cites W4292811746 @default.
- W2005473931 doi "https://doi.org/10.1016/j.jbusres.2011.04.013" @default.
- W2005473931 hasPublicationYear "2012" @default.
- W2005473931 type Work @default.
- W2005473931 sameAs 2005473931 @default.
- W2005473931 citedByCount "190" @default.
- W2005473931 countsByYear W20054739312012 @default.
- W2005473931 countsByYear W20054739312013 @default.
- W2005473931 countsByYear W20054739312014 @default.
- W2005473931 countsByYear W20054739312015 @default.
- W2005473931 countsByYear W20054739312016 @default.
- W2005473931 countsByYear W20054739312017 @default.
- W2005473931 countsByYear W20054739312018 @default.
- W2005473931 countsByYear W20054739312019 @default.
- W2005473931 countsByYear W20054739312020 @default.
- W2005473931 countsByYear W20054739312021 @default.
- W2005473931 countsByYear W20054739312022 @default.
- W2005473931 countsByYear W20054739312023 @default.
- W2005473931 crossrefType "journal-article" @default.
- W2005473931 hasAuthorship W2005473931A5005865272 @default.
- W2005473931 hasAuthorship W2005473931A5035810078 @default.
- W2005473931 hasConcept C105795698 @default.
- W2005473931 hasConcept C112698675 @default.
- W2005473931 hasConcept C137913393 @default.
- W2005473931 hasConcept C143110190 @default.
- W2005473931 hasConcept C144133560 @default.
- W2005473931 hasConcept C15744967 @default.
- W2005473931 hasConcept C180747234 @default.
- W2005473931 hasConcept C2524010 @default.
- W2005473931 hasConcept C2776291640 @default.
- W2005473931 hasConcept C3020014160 @default.
- W2005473931 hasConcept C33923547 @default.
- W2005473931 hasConcept C77805123 @default.
- W2005473931 hasConcept C90673727 @default.
- W2005473931 hasConcept C94931360 @default.
- W2005473931 hasConceptScore W2005473931C105795698 @default.
- W2005473931 hasConceptScore W2005473931C112698675 @default.
- W2005473931 hasConceptScore W2005473931C137913393 @default.
- W2005473931 hasConceptScore W2005473931C143110190 @default.
- W2005473931 hasConceptScore W2005473931C144133560 @default.
- W2005473931 hasConceptScore W2005473931C15744967 @default.
- W2005473931 hasConceptScore W2005473931C180747234 @default.
- W2005473931 hasConceptScore W2005473931C2524010 @default.
- W2005473931 hasConceptScore W2005473931C2776291640 @default.
- W2005473931 hasConceptScore W2005473931C3020014160 @default.
- W2005473931 hasConceptScore W2005473931C33923547 @default.
- W2005473931 hasConceptScore W2005473931C77805123 @default.
- W2005473931 hasConceptScore W2005473931C90673727 @default.
- W2005473931 hasConceptScore W2005473931C94931360 @default.
- W2005473931 hasIssue "7" @default.
- W2005473931 hasLocation W20054739311 @default.
- W2005473931 hasOpenAccess W2005473931 @default.
- W2005473931 hasPrimaryLocation W20054739311 @default.
- W2005473931 hasRelatedWork W2070305124 @default.
- W2005473931 hasRelatedWork W2167953188 @default.