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- W2005490152 abstract "From both fieldwork and the academic literature a number of issues have been identified which impact negatively on the sustaining of TQM in manufacturing organizations. The issues reflect a variety of business operations perspectives including continuous improvement, organizational behaviour, human resources management, industrial relations and the labour process. They have been grouped into a five‐part categorization of internal/external environment, management style, policies, organization structure, and the process of change and configured into a TQM sustaining audit tool. Describes, in brief, these categories and issues and presents some of the findings from their examination, using the audit tool, at six manufacturing sites." @default.
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- W2005490152 date "1997-10-01" @default.
- W2005490152 modified "2023-10-11" @default.
- W2005490152 title "Sustaining total quality management: what are the key issues?" @default.
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- W2005490152 doi "https://doi.org/10.1108/09544789710178668" @default.
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