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- W2005994311 abstract "Advanced information technologies and government policies provide the foundational substrate for smart cities. Translating this substrate into appropriate citizen services requires something more: an express recognition of citizen values and a projection of value that these services can generate for the citizens. We devise a method to design such citizen services by extending prior work in a number of streams including scenario-based design, service blueprinting, and the universality of basic human values. Our work follows a design science orientation treating these prior research streams as kernel theories. We describe our contribution as a method for Design of Smart Citizen Service 设计智慧市民服务 (Sheji Zhihui Shimin Fuwu), appropriate for the context where we do our work. The paper outlines the method, illustrates it with scenarios for long-term care; and concludes with pointers to future work and implications for research and practice." @default.
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- W2005994311 date "2014-06-18" @default.
- W2005994311 modified "2023-09-25" @default.
- W2005994311 title "A method for designing value-infused citizen services in smart cities" @default.
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- W2005994311 doi "https://doi.org/10.1145/2612733.2612753" @default.
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