Matches in SemOpenAlex for { <https://semopenalex.org/work/W2007177954> ?p ?o ?g. }
Showing items 1 to 93 of
93
with 100 items per page.
- W2007177954 abstract "Business Process Management (BPM) and context awareness are two big research subjects. The former aims to control and assist the user in achieving his business goal, while the later aims to enhance the user experience by providing the right information, at the right moment, to the right person…etc. In this paper, we believe that live communications are relevant source of information to both business process management solutions and context aware applications. Based on this assumption, we propose a functionality recommender component which analyzes live communications to recommend functionalities to the user, taking into account his business process and its state. We applied the solution to the customer relationship management (CRM) field. More specifically, we applied it to assists customer care operator while in communication with a client. In this paper, we detail the architecture and the current implementation; we summarize our feedback; and we highlight the remaining research challenges." @default.
- W2007177954 created "2016-06-24" @default.
- W2007177954 creator A5049882513 @default.
- W2007177954 creator A5051728598 @default.
- W2007177954 date "2015-01-01" @default.
- W2007177954 modified "2023-09-25" @default.
- W2007177954 title "A new business process assistant: Based on real-time analysis of user live communications" @default.
- W2007177954 cites W146710552 @default.
- W2007177954 cites W1882088395 @default.
- W2007177954 cites W2020991046 @default.
- W2007177954 cites W2038850625 @default.
- W2007177954 cites W2047547708 @default.
- W2007177954 cites W2079208475 @default.
- W2007177954 cites W2091649703 @default.
- W2007177954 cites W2113563803 @default.
- W2007177954 cites W2969177462 @default.
- W2007177954 doi "https://doi.org/10.1109/icin.2015.7073805" @default.
- W2007177954 hasPublicationYear "2015" @default.
- W2007177954 type Work @default.
- W2007177954 sameAs 2007177954 @default.
- W2007177954 citedByCount "0" @default.
- W2007177954 crossrefType "proceedings-article" @default.
- W2007177954 hasAuthorship W2007177954A5049882513 @default.
- W2007177954 hasAuthorship W2007177954A5051728598 @default.
- W2007177954 hasConcept C11066294 @default.
- W2007177954 hasConcept C111919701 @default.
- W2007177954 hasConcept C121332964 @default.
- W2007177954 hasConcept C127413603 @default.
- W2007177954 hasConcept C151730666 @default.
- W2007177954 hasConcept C162754035 @default.
- W2007177954 hasConcept C168167062 @default.
- W2007177954 hasConcept C174998907 @default.
- W2007177954 hasConcept C195094911 @default.
- W2007177954 hasConcept C207505557 @default.
- W2007177954 hasConcept C21547014 @default.
- W2007177954 hasConcept C2779343474 @default.
- W2007177954 hasConcept C41008148 @default.
- W2007177954 hasConcept C56739046 @default.
- W2007177954 hasConcept C77088390 @default.
- W2007177954 hasConcept C80309976 @default.
- W2007177954 hasConcept C85345410 @default.
- W2007177954 hasConcept C86803240 @default.
- W2007177954 hasConcept C97355855 @default.
- W2007177954 hasConcept C98045186 @default.
- W2007177954 hasConcept C98825075 @default.
- W2007177954 hasConceptScore W2007177954C11066294 @default.
- W2007177954 hasConceptScore W2007177954C111919701 @default.
- W2007177954 hasConceptScore W2007177954C121332964 @default.
- W2007177954 hasConceptScore W2007177954C127413603 @default.
- W2007177954 hasConceptScore W2007177954C151730666 @default.
- W2007177954 hasConceptScore W2007177954C162754035 @default.
- W2007177954 hasConceptScore W2007177954C168167062 @default.
- W2007177954 hasConceptScore W2007177954C174998907 @default.
- W2007177954 hasConceptScore W2007177954C195094911 @default.
- W2007177954 hasConceptScore W2007177954C207505557 @default.
- W2007177954 hasConceptScore W2007177954C21547014 @default.
- W2007177954 hasConceptScore W2007177954C2779343474 @default.
- W2007177954 hasConceptScore W2007177954C41008148 @default.
- W2007177954 hasConceptScore W2007177954C56739046 @default.
- W2007177954 hasConceptScore W2007177954C77088390 @default.
- W2007177954 hasConceptScore W2007177954C80309976 @default.
- W2007177954 hasConceptScore W2007177954C85345410 @default.
- W2007177954 hasConceptScore W2007177954C86803240 @default.
- W2007177954 hasConceptScore W2007177954C97355855 @default.
- W2007177954 hasConceptScore W2007177954C98045186 @default.
- W2007177954 hasConceptScore W2007177954C98825075 @default.
- W2007177954 hasLocation W20071779541 @default.
- W2007177954 hasOpenAccess W2007177954 @default.
- W2007177954 hasPrimaryLocation W20071779541 @default.
- W2007177954 hasRelatedWork W1564396214 @default.
- W2007177954 hasRelatedWork W2005121909 @default.
- W2007177954 hasRelatedWork W2006256464 @default.
- W2007177954 hasRelatedWork W2025688570 @default.
- W2007177954 hasRelatedWork W2055224690 @default.
- W2007177954 hasRelatedWork W2079283723 @default.
- W2007177954 hasRelatedWork W2091978946 @default.
- W2007177954 hasRelatedWork W2112045036 @default.
- W2007177954 hasRelatedWork W2168916779 @default.
- W2007177954 hasRelatedWork W2186111439 @default.
- W2007177954 hasRelatedWork W2294177047 @default.
- W2007177954 hasRelatedWork W2322882586 @default.
- W2007177954 hasRelatedWork W2398094325 @default.
- W2007177954 hasRelatedWork W2523707090 @default.
- W2007177954 hasRelatedWork W2529724652 @default.
- W2007177954 hasRelatedWork W2541927398 @default.
- W2007177954 hasRelatedWork W2752028879 @default.
- W2007177954 hasRelatedWork W2809220081 @default.
- W2007177954 hasRelatedWork W792482020 @default.
- W2007177954 hasRelatedWork W2189257333 @default.
- W2007177954 isParatext "false" @default.
- W2007177954 isRetracted "false" @default.
- W2007177954 magId "2007177954" @default.
- W2007177954 workType "article" @default.