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- W2007367958 abstract "Abstract An improved delivery service can be an effective marketing weapon, bringing increased sales. On the other hand, faster delivery means increased costs—more stocks, better paperwork and control systems, a larger vehicle fleet. This paper concerns a study commissioned by a company faced with deciding whether the benefits of an improved delivery service would outweight its costs. The paper describes how the various direct and indirect benefits and costs were identified, measured and compared." @default.
- W2007367958 created "2016-06-24" @default.
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- W2007367958 date "1978-08-01" @default.
- W2007367958 modified "2023-09-26" @default.
- W2007367958 title "How much customer service do you need?" @default.
- W2007367958 doi "https://doi.org/10.1016/0024-6301(78)90006-7" @default.
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