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- W2008372275 abstract "Port managers, governments, and stakeholders bring different perspectives to the challenges of port management. One of the greatest of these challenges is identifying and prioritizing investments to take advantage of the opportunities for future growth and to meet the needs of customers and users seeking value in the supply chains served by the port. Importance–performance gap analysis, based on discrepancies between performance effectiveness and user expectations, has been illustrated to be one means of guiding these decisions while determinance scores offer another. However, user perceptions of satisfaction and effectiveness often lead to conflicting signals between these two methods when port managers seek to allocate resources for performance improvements. The authors develop a mapping process based on determinant/performance gap analysis to address conflicting signals between the methodologies for evaluating performance effectiveness and thereby assist port managers in making appropriate performance ..." @default.
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- W2008372275 date "2013-07-01" @default.
- W2008372275 modified "2023-09-26" @default.
- W2008372275 title "Improving port effectiveness through determinance/performance gap analysis" @default.
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- W2008372275 doi "https://doi.org/10.1080/03088839.2013.809632" @default.
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