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- W2008608857 abstract "A pervasive theme today regarding the performance of new systems is many systems are technical successes, but failures. Systems that are well designed often fail to meet user expectations at implementation. This paper details and analyzes the implementation of a major operations support system at a large U.S. firm that fits this theme. Measurements of success from a quasi-experiment are used to accurately measure user performance and user expectations pre and post system implementation. These measurements offer solid proof that the system achieved key user defined objectives.... And yet, the system is widely viewed as a failure. This paper highlights the organizational chaos that technically successful systems often cause in user organizations when the Systems Delivery process how systems are delivered to users is ineffectual. In effect, systems are dropped off at the users' doorsteps. A prescriptive model using five key guidelines is proposed for effective management of the Systems Delivery process. These five relatively small secrets can save corporations millions in investment dollars, reduce negative impacts to customer service and enhance employee morale and systems acceptance." @default.
- W2008608857 created "2016-06-24" @default.
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- W2008608857 date "1996-10-01" @default.
- W2008608857 modified "2023-09-28" @default.
- W2008608857 title "Five Small Secrets to Systems Success" @default.
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- W2008608857 doi "https://doi.org/10.4018/irmj.1996100103" @default.
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