FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2010335003> ?p ?o ?g. }

• W2010335003 endingPage "541" @default.
• W2010335003 startingPage "527" @default.
• W2010335003 abstract "E-business success is tied to the ability to foster customer loyalty. Businesses that deliver superior value derived from excellent services and quality products are likely to win customer loyalty. This paper examines Web-based services and the effects of three sets of factors: pre-purchase, transaction-related, and post-purchase services on customer loyalty (measured as repeat purchase intention from a given Web-based store) in a business-to-consumer environment. Based on the study's results, pre-purchase services that support search and evaluation of products replete in e-commerce systems have limited effect on customer loyalty. Among transaction-related services, transparency of the billing mechanism positively impacts customer loyalty. Customers shun any hidden costs associated with product acquisition. Post-purchase services consisting of support of order tracking, on-time delivery, and customer support positively influence customer loyalty. These findings imply that Web-based stores need to pay more attention to post-purchase services in their strategy to retain customers. This is what will keep customers satisfied and willing to continue the relationship with a company over the long term." @default.
• W2010335003 created "2016-06-24" @default.
• W2010335003 creator A5008687419 @default.
• W2010335003 creator A5068013432 @default.
• W2010335003 date "2006-12-01" @default.
• W2010335003 modified "2023-10-10" @default.
• W2010335003 title "An empirical study on Web-based services and customer loyalty" @default.
• W2010335003 cites W1515344919 @default.
• W2010335003 cites W1763287978 @default.
• W2010335003 cites W1965674470 @default.
• W2010335003 cites W1977850232 @default.
• W2010335003 cites W1982214937 @default.
• W2010335003 cites W1982568408 @default.
• W2010335003 cites W1984935883 @default.
• W2010335003 cites W1989549732 @default.
• W2010335003 cites W1990081677 @default.
• W2010335003 cites W1999568134 @default.
• W2010335003 cites W2001208895 @default.
• W2010335003 cites W2011457410 @default.
• W2010335003 cites W2014049963 @default.
• W2010335003 cites W2018668985 @default.
• W2010335003 cites W2024126006 @default.
• W2010335003 cites W2034211101 @default.
• W2010335003 cites W2037466801 @default.
• W2010335003 cites W2048168224 @default.
• W2010335003 cites W2052143031 @default.
• W2010335003 cites W2055077282 @default.
• W2010335003 cites W2058252043 @default.
• W2010335003 cites W2066788670 @default.
• W2010335003 cites W2070062084 @default.
• W2010335003 cites W2082213477 @default.
• W2010335003 cites W2086659686 @default.
• W2010335003 cites W2099078684 @default.
• W2010335003 cites W2101618407 @default.
• W2010335003 cites W2102467277 @default.
• W2010335003 cites W2108818539 @default.
• W2010335003 cites W2118335484 @default.
• W2010335003 cites W2119628824 @default.
• W2010335003 cites W2125178435 @default.
• W2010335003 cites W2132159329 @default.
• W2010335003 cites W2140992710 @default.
• W2010335003 cites W2141150971 @default.
• W2010335003 cites W2142822317 @default.
• W2010335003 cites W2146601354 @default.
• W2010335003 cites W2154384880 @default.
• W2010335003 cites W2154555821 @default.
• W2010335003 cites W2157310699 @default.
• W2010335003 cites W2160154797 @default.
• W2010335003 cites W2177923071 @default.
• W2010335003 cites W2266639535 @default.
• W2010335003 cites W2337675690 @default.
• W2010335003 cites W3125863232 @default.
• W2010335003 cites W4206495155 @default.
• W2010335003 cites W4244764420 @default.
• W2010335003 doi "https://doi.org/10.1057/palgrave.ejis.3000652" @default.
• W2010335003 hasPublicationYear "2006" @default.
• W2010335003 type Work @default.
• W2010335003 sameAs 2010335003 @default.
• W2010335003 citedByCount "135" @default.
• W2010335003 countsByYear W20103350032012 @default.
• W2010335003 countsByYear W20103350032013 @default.
• W2010335003 countsByYear W20103350032014 @default.
• W2010335003 countsByYear W20103350032015 @default.
• W2010335003 countsByYear W20103350032016 @default.
• W2010335003 countsByYear W20103350032017 @default.
• W2010335003 countsByYear W20103350032018 @default.
• W2010335003 countsByYear W20103350032019 @default.
• W2010335003 countsByYear W20103350032020 @default.
• W2010335003 countsByYear W20103350032021 @default.
• W2010335003 countsByYear W20103350032022 @default.
• W2010335003 countsByYear W20103350032023 @default.
• W2010335003 crossrefType "journal-article" @default.
• W2010335003 hasAuthorship W2010335003A5008687419 @default.
• W2010335003 hasAuthorship W2010335003A5068013432 @default.
• W2010335003 hasConcept C101276457 @default.
• W2010335003 hasConcept C140781008 @default.
• W2010335003 hasConcept C144133560 @default.
• W2010335003 hasConcept C146897074 @default.
• W2010335003 hasConcept C162853370 @default.
• W2010335003 hasConcept C2776967331 @default.
• W2010335003 hasConcept C2780378061 @default.
• W2010335003 hasConcept C31367271 @default.
• W2010335003 hasConcept C41008148 @default.
• W2010335003 hasConcept C57660159 @default.
• W2010335003 hasConcept C63207073 @default.
• W2010335003 hasConcept C75949130 @default.
• W2010335003 hasConcept C77088390 @default.
• W2010335003 hasConcept C77197577 @default.
• W2010335003 hasConceptScore W2010335003C101276457 @default.
• W2010335003 hasConceptScore W2010335003C140781008 @default.
• W2010335003 hasConceptScore W2010335003C144133560 @default.
• W2010335003 hasConceptScore W2010335003C146897074 @default.
• W2010335003 hasConceptScore W2010335003C162853370 @default.
• W2010335003 hasConceptScore W2010335003C2776967331 @default.
• W2010335003 hasConceptScore W2010335003C2780378061 @default.
• W2010335003 hasConceptScore W2010335003C31367271 @default.
• W2010335003 hasConceptScore W2010335003C41008148 @default.
• W2010335003 hasConceptScore W2010335003C57660159 @default.

• next