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• W2012005384 abstract "The use of reverse logistics systems is becoming more common as firms realize the value that can be reclaimed from returned goods. This study investigates the influence of information systems (IS) support activity on reverse logistics performance, as well as the moderating effects of relationship commitment within reverse logistics arrangements. In a survey of CEOs of U.S. catalog sales electronics companies, information systems support is found to moderately affect two separate performance constructs related to reverse logistics programs. The research also indicates relationship commitment is critical to more fully realizing the value of IS support in reverse logistics arrangements." @default.
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• W2012005384 date "2002-03-01" @default.
• W2012005384 modified "2023-10-03" @default.
• W2012005384 title "INFORMATION SUPPORT FOR REVERSE LOGISTICS: THE INFLUENCE OF RELATIONSHIP COMMITMENT" @default.
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• W2012005384 doi "https://doi.org/10.1002/j.2158-1592.2002.tb00017.x" @default.
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