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- W2012170045 abstract "Building on previous service design theories, the authors propose an integrative framework for service design. Through an extensive literature review and qualitative fieldwork in eight Asian service organizations, the authors specify nine constructs with 62 measurement items. These are validated and refined using data from 28 survey respondents. The authors further explore the relationship among the constructs and discuss the theoretical and managerial implications." @default.
- W2012170045 created "2016-06-24" @default.
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- W2012170045 date "2009-12-01" @default.
- W2012170045 modified "2023-09-26" @default.
- W2012170045 title "Empirical assessment of an integrative service design framework" @default.
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- W2012170045 doi "https://doi.org/10.1109/ieem.2009.5373017" @default.
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