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- W2012255087 abstract "This exploratory study aims to examine the use of text messaging as a communication method within crisis negotiations and draws upon the knowledge and experiences of trained crisis negotiators from around the world. A questionnaire (N = 207) and follow-up telephone interviews (N = 16) were utilized to ascertain if text messages are currently utilized in this environment; level of training being provided; what reservations negotiators have about using this method of communication; and, for those who have experience of using text messages, how it helped or hindered the negotiation process. Implications for practice and training are also discussed." @default.
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- W2012255087 date "2012-05-01" @default.
- W2012255087 modified "2023-10-09" @default.
- W2012255087 title "The Use of Text Messages Within a Crisis Negotiation: Help or Hindrance?" @default.
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- W2012255087 doi "https://doi.org/10.1080/15332586.2011.593343" @default.
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