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- W2012646840 abstract "The analysis in this paper is based on the assumption that the standard operating procedure (SOP) is a product of the implicit tension between the driving forces of innovation and regulation. In this context, the current and potential capacity of the SOP in the modern organisation is examined with regard to the continually, evolving interaction between the organisational workflow and the know-how of the employees within the organisation. This paper concentrates on the discrepancy between the process to which the SOP refers and the know-how implemented by the process participant. It is argued that this deviation from ‘reality’ indicates that the SOP currently has the impact of an organisational myth. The paper concludes by outlining some strategies for reducing this deviation. Copyright © 2004 John Wiley & Sons, Ltd." @default.
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- W2012646840 date "2004-02-11" @default.
- W2012646840 modified "2023-09-24" @default.
- W2012646840 title "The Myth of the SOP" @default.
- W2012646840 cites W2053000318 @default.
- W2012646840 doi "https://doi.org/10.1002/qaj.258" @default.
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