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- W2012808081 abstract "A general reference department achieved a high score on the Wisconsin-Ohio Reference Evaluation Program. Intensive use of electronic resources, a good reference collection, good architecture, administrative support, and, most importantly, adequate time provided by the consultation model contributed, in this case, to high-quality service." @default.
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- W2012808081 title "Quality reference service: A preliminary case study" @default.
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- W2012808081 doi "https://doi.org/10.1016/s0099-1333(96)90002-6" @default.
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