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• W2014189621 abstract "This study examined the relationship between service providers’ sociality usage and customer satisfaction with the service provider. The Service Provider Sociality Scale (SPSS) was administered to 250 undergraduate students enrolled in a small, midwestern college and 194 residents from locales near the college. Whether it was a professional (doctor, hairdresser) or nonprofessional (convenience store clerk, fast-food employee) service provider, regression analyses revealed that “courteous expressions” and “personal connection” socialities were positive for both occupational groups; however, a stronger relationship existed for professional service providers. Nevertheless, regardless of service provider occupational type, courteous expressions explained significantly more unique variance in customer satisfaction than did personal connection socialities. Therefore, the communicative actions of service providers may influence customer perceptions of commitment and affect economic prosperity across service entities." @default.
• W2014189621 created "2016-06-24" @default.
• W2014189621 creator A5015740154 @default.
• W2014189621 date "2005-07-01" @default.
• W2014189621 modified "2023-10-18" @default.
• W2014189621 title "Service Provider Type as a Predictor of the Relationship between Sociality and Customer Satisfaction" @default.
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• W2014189621 doi "https://doi.org/10.1177/0021943605277068" @default.
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