Matches in SemOpenAlex for { <https://semopenalex.org/work/W2014608045> ?p ?o ?g. }
Showing items 1 to 69 of
69
with 100 items per page.
- W2014608045 endingPage "227" @default.
- W2014608045 startingPage "205" @default.
- W2014608045 abstract "Engaging in credit is not necessarily a rational activity for consumers. Firms utilize sociological resources and techniques to convince them to sign on to credit accounts, maintain their purchasing habits, and pay on their debts. This analysis examines how global credit industries, their subcontracting firms, and their employees, carry this out. Focusing on Indian call centers, where Indian employees provide customer service for US consumers, this study reveals three hidden and inter-related dynamics of credit. First, emotions are integral to the credit industry. It relies on frontline labor, emotion workers who communicate directly with the consuming public. To secure credit, these employees learn and utilize strategies that appeal to customers’ intimacies (deep sensitivities and anxieties about money, family, self, etc.) and moralities (ethics about finance and sense of honor about paying debts). Second, credit is a driver of outsourcing. This industry has historically been the founder of, and continues to be, the primary client base for, offshore customer services in India. Third, outsourcing facilitates the emotional components of credit work. Moving these functions from the Global North to South enables credit firms to access highly skilled and inexpensive workers, and monitor their emotions rigorously in the ongoing labor process. This represents globalization of an affect economy, as Northern credit firms use outsourcing to extract emotional labor from the Global South (Hochschild, 2003). These firms face challenges, however, in translating US moralities and intimacies of credit to India, revealing a transnational cognitive dissonance in the meanings of credit and consumption." @default.
- W2014608045 created "2016-06-24" @default.
- W2014608045 creator A5016310582 @default.
- W2014608045 date "2013-06-01" @default.
- W2014608045 modified "2023-09-27" @default.
- W2014608045 title "Hidden sides of the credit economy: Emotions, outsourcing, and Indian call centers" @default.
- W2014608045 cites W1995173008 @default.
- W2014608045 cites W2037511097 @default.
- W2014608045 cites W2040832557 @default.
- W2014608045 cites W2051461977 @default.
- W2014608045 cites W2134427076 @default.
- W2014608045 cites W2156953699 @default.
- W2014608045 cites W4242267451 @default.
- W2014608045 cites W4243233532 @default.
- W2014608045 cites W4249355200 @default.
- W2014608045 cites W4255172132 @default.
- W2014608045 doi "https://doi.org/10.1177/0020715213501823" @default.
- W2014608045 hasPublicationYear "2013" @default.
- W2014608045 type Work @default.
- W2014608045 sameAs 2014608045 @default.
- W2014608045 citedByCount "16" @default.
- W2014608045 countsByYear W20146080452014 @default.
- W2014608045 countsByYear W20146080452015 @default.
- W2014608045 countsByYear W20146080452016 @default.
- W2014608045 countsByYear W20146080452017 @default.
- W2014608045 countsByYear W20146080452018 @default.
- W2014608045 countsByYear W20146080452019 @default.
- W2014608045 countsByYear W20146080452020 @default.
- W2014608045 countsByYear W20146080452022 @default.
- W2014608045 countsByYear W20146080452023 @default.
- W2014608045 crossrefType "journal-article" @default.
- W2014608045 hasAuthorship W2014608045A5016310582 @default.
- W2014608045 hasConcept C10138342 @default.
- W2014608045 hasConcept C120527767 @default.
- W2014608045 hasConcept C144133560 @default.
- W2014608045 hasConcept C162324750 @default.
- W2014608045 hasConcept C162853370 @default.
- W2014608045 hasConcept C2119116 @default.
- W2014608045 hasConcept C34447519 @default.
- W2014608045 hasConcept C46934059 @default.
- W2014608045 hasConceptScore W2014608045C10138342 @default.
- W2014608045 hasConceptScore W2014608045C120527767 @default.
- W2014608045 hasConceptScore W2014608045C144133560 @default.
- W2014608045 hasConceptScore W2014608045C162324750 @default.
- W2014608045 hasConceptScore W2014608045C162853370 @default.
- W2014608045 hasConceptScore W2014608045C2119116 @default.
- W2014608045 hasConceptScore W2014608045C34447519 @default.
- W2014608045 hasConceptScore W2014608045C46934059 @default.
- W2014608045 hasIssue "3" @default.
- W2014608045 hasLocation W20146080451 @default.
- W2014608045 hasOpenAccess W2014608045 @default.
- W2014608045 hasPrimaryLocation W20146080451 @default.
- W2014608045 hasRelatedWork W1514822722 @default.
- W2014608045 hasRelatedWork W1972576569 @default.
- W2014608045 hasRelatedWork W2050367966 @default.
- W2014608045 hasRelatedWork W2080412177 @default.
- W2014608045 hasRelatedWork W2088328151 @default.
- W2014608045 hasRelatedWork W2271090899 @default.
- W2014608045 hasRelatedWork W2370127341 @default.
- W2014608045 hasRelatedWork W2993207127 @default.
- W2014608045 hasRelatedWork W3165372770 @default.
- W2014608045 hasRelatedWork W801579661 @default.
- W2014608045 hasVolume "54" @default.
- W2014608045 isParatext "false" @default.
- W2014608045 isRetracted "false" @default.
- W2014608045 magId "2014608045" @default.
- W2014608045 workType "article" @default.