Matches in SemOpenAlex for { <https://semopenalex.org/work/W2015149767> ?p ?o ?g. }
Showing items 1 to 82 of
82
with 100 items per page.
- W2015149767 endingPage "65" @default.
- W2015149767 startingPage "58" @default.
- W2015149767 abstract "This study assessed the technical (tangible) and functional (human interaction) quality of services in a first‐class international health resort and related these to service management effectiveness. Service management is effective when customers judge the overall service quality to be good, they are highly satisfied, they are willing to recommend the firm to others and they intend to re‐purchase or are predisposed to purchase additional services from the firm. The technical and functional aspects of services quality and their relation to service management effectiveness, were found to be different between the core and supplementary services, between customers and service personnel and between customers with and without experience. The results support the statement that competitive advantage in this industry can be obtained by improving the functional aspects of services management, by better performance of supplementary services and by reducing the gap in perceptions between customers and contact personnel." @default.
- W2015149767 created "2016-06-24" @default.
- W2015149767 creator A5006265742 @default.
- W2015149767 creator A5039146601 @default.
- W2015149767 creator A5041559495 @default.
- W2015149767 creator A5082195998 @default.
- W2015149767 date "1999-02-01" @default.
- W2015149767 modified "2023-10-03" @default.
- W2015149767 title "Assessing service management effectiveness in a health resort: implications of technical and functional quality" @default.
- W2015149767 cites W1979907230 @default.
- W2015149767 cites W1989741922 @default.
- W2015149767 cites W2006324032 @default.
- W2015149767 cites W2040776348 @default.
- W2015149767 cites W2043490517 @default.
- W2015149767 cites W2054628220 @default.
- W2015149767 cites W2073507176 @default.
- W2015149767 cites W2095305206 @default.
- W2015149767 cites W2120523603 @default.
- W2015149767 cites W2151167663 @default.
- W2015149767 cites W4250040931 @default.
- W2015149767 cites W4256346100 @default.
- W2015149767 doi "https://doi.org/10.1108/09604529910248821" @default.
- W2015149767 hasPublicationYear "1999" @default.
- W2015149767 type Work @default.
- W2015149767 sameAs 2015149767 @default.
- W2015149767 citedByCount "55" @default.
- W2015149767 countsByYear W20151497672012 @default.
- W2015149767 countsByYear W20151497672013 @default.
- W2015149767 countsByYear W20151497672014 @default.
- W2015149767 countsByYear W20151497672015 @default.
- W2015149767 countsByYear W20151497672017 @default.
- W2015149767 countsByYear W20151497672018 @default.
- W2015149767 countsByYear W20151497672020 @default.
- W2015149767 countsByYear W20151497672021 @default.
- W2015149767 countsByYear W20151497672022 @default.
- W2015149767 countsByYear W20151497672023 @default.
- W2015149767 crossrefType "journal-article" @default.
- W2015149767 hasAuthorship W2015149767A5006265742 @default.
- W2015149767 hasAuthorship W2015149767A5039146601 @default.
- W2015149767 hasAuthorship W2015149767A5041559495 @default.
- W2015149767 hasAuthorship W2015149767A5082195998 @default.
- W2015149767 hasConcept C111472728 @default.
- W2015149767 hasConcept C138885662 @default.
- W2015149767 hasConcept C140781008 @default.
- W2015149767 hasConcept C144133560 @default.
- W2015149767 hasConcept C162324750 @default.
- W2015149767 hasConcept C162853370 @default.
- W2015149767 hasConcept C21547014 @default.
- W2015149767 hasConcept C2779530757 @default.
- W2015149767 hasConcept C2780378061 @default.
- W2015149767 hasConcept C58546491 @default.
- W2015149767 hasConceptScore W2015149767C111472728 @default.
- W2015149767 hasConceptScore W2015149767C138885662 @default.
- W2015149767 hasConceptScore W2015149767C140781008 @default.
- W2015149767 hasConceptScore W2015149767C144133560 @default.
- W2015149767 hasConceptScore W2015149767C162324750 @default.
- W2015149767 hasConceptScore W2015149767C162853370 @default.
- W2015149767 hasConceptScore W2015149767C21547014 @default.
- W2015149767 hasConceptScore W2015149767C2779530757 @default.
- W2015149767 hasConceptScore W2015149767C2780378061 @default.
- W2015149767 hasConceptScore W2015149767C58546491 @default.
- W2015149767 hasIssue "1" @default.
- W2015149767 hasLocation W20151497671 @default.
- W2015149767 hasOpenAccess W2015149767 @default.
- W2015149767 hasPrimaryLocation W20151497671 @default.
- W2015149767 hasRelatedWork W2028393662 @default.
- W2015149767 hasRelatedWork W2050386038 @default.
- W2015149767 hasRelatedWork W2060841110 @default.
- W2015149767 hasRelatedWork W2089544520 @default.
- W2015149767 hasRelatedWork W2094607796 @default.
- W2015149767 hasRelatedWork W2474755504 @default.
- W2015149767 hasRelatedWork W2588880263 @default.
- W2015149767 hasRelatedWork W2592460008 @default.
- W2015149767 hasRelatedWork W3200580568 @default.
- W2015149767 hasRelatedWork W322915960 @default.
- W2015149767 hasVolume "9" @default.
- W2015149767 isParatext "false" @default.
- W2015149767 isRetracted "false" @default.
- W2015149767 magId "2015149767" @default.
- W2015149767 workType "article" @default.