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- W2015354902 abstract "Abstract The purpose of this study is to evaluate the importance of QM CSFs in Iranian SME's hotels firms. Primary criteria to evaluate QM CSFs are achieved by the literature survey. Through the FDM by industries and academia experts the importance CSFs were categorized in three main factors and 16 sub-factors. Two fuzzy MCDM methods are applied; fuzzy AHPand TOPSIS. The finding of this study indicated that human factors had the first rank from three perspectives and leadership as a sub-factor was the first rank from 16 sub-factors." @default.
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- W2015354902 date "2015-01-01" @default.
- W2015354902 modified "2023-10-17" @default.
- W2015354902 title "A Combined Hybrid Fuzzy Multiple Criteria Decision-making Approach to Evaluating of QM Critical Success Factors in SME's Hotels Firms" @default.
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- W2015354902 doi "https://doi.org/10.1016/j.sbspro.2015.01.433" @default.
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