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- W2015759542 abstract "In attempting to keep all users happy, all of the time, user services personnel sometimes overextend and over-commit themselves, the software and the hardware. There are special circumstances that require special action, but special attention cannot be supplied on a continuing basis. Nevertheless, users frequently cannot or will not recognize the difference between normal and special services. The user develops an unrealistic expectation of what the computation center can provide. Such an expectation inevitably leads to frustration and possibly to hostility because the resources to meet that expectation are not continuously available.The causes and symptoms of these unrealistic expectatiors and means for their removal and prevention will be discussed." @default.
- W2015759542 created "2016-06-24" @default.
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- W2015759542 date "1977-01-01" @default.
- W2015759542 modified "2023-09-27" @default.
- W2015759542 title "Doing too much for the user" @default.
- W2015759542 doi "https://doi.org/10.1145/800101.803253" @default.
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