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- W2016114541 abstract "This article begins to define the characteristics of a new type of organizational crisis—a “lingering crisis.” A qualitative case study involving the National Zoo indicated that a lingering crisis may involve (1) multiple events occurring over an extended timeframe; (2) intense media scrutiny; (3) escalating involvement of external organizations, including watchdog/regulatory/oversight agencies; (4) incongruent organizational messages and stakeholder perceptions; (5) external/internal charges of organizational deception; (6) insufficient organizational responses to stakeholder concerns; (7) organizational failure to address leadership responsibility for crisis." @default.
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- W2016114541 title "Defining the characteristics of a lingering crisis: Lessons from the National Zoo" @default.
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- W2016114541 doi "https://doi.org/10.1016/j.pubrev.2006.02.010" @default.
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