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- W2016359209 abstract "A great deal of scholarly attention is devoted to meeting buyers and meeting suppliers, yet there is a paucity of research focusing on meeting delegates. Although most meeting venues realize that it is in their best interest to recover failed service encounters, little scholarly guidance on how to do that is available. In an attempt to address this gap in meetings, incentives, conventions, and exhibitions research, this article presents a conceptual model of a service recovery process that meeting venues can adopt to address dissatisfied delegates." @default.
- W2016359209 created "2016-06-24" @default.
- W2016359209 creator A5047138408 @default.
- W2016359209 date "2009-11-25" @default.
- W2016359209 modified "2023-09-26" @default.
- W2016359209 title "The Service Recovery Process in the Meetings, Incentives, Conventions, and Exhibitions Industry: A Conceptual Model" @default.
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- W2016359209 doi "https://doi.org/10.1080/15470140903304304" @default.
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