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- W2017043878 abstract "A well thought-out crisis plan can help management respond and control damage to the organization's reputation, financial condition, market share, and brand value. Everyone, from senior management to receptionists, will have a predetermined role to play in an anticipated crisis. A facility crisis-training program should familiarize employees with the plan, including deployment of resources, notification and protection of guests, communication with the media, and clean-up procedures. Portions of a sample crisis-management plan are included to help readers design their own plans, on their own or in conjunction with a crisis-management consultant." @default.
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- W2017043878 title "Crisis Management" @default.
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- W2017043878 doi "https://doi.org/10.1177/001088049403500219" @default.
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