Matches in SemOpenAlex for { <https://semopenalex.org/work/W2017689495> ?p ?o ?g. }
Showing items 1 to 61 of
61
with 100 items per page.
- W2017689495 endingPage "204" @default.
- W2017689495 startingPage "199" @default.
- W2017689495 abstract "Abstract The public in Britain is being encouraged to expect health care of a high standard. A consequence of this may be that people are more prepared to make complaints. Pharmacists will know that channels exist through which clients can complain about their services. However, few will have experience of these procedures, or be aware of the frequency with which clients resort to this action, for what reasons and with what outcomes. The objective of the study was to investigate the complaints made to family health services authorities (FHSAs) about pharmacy services. The study involved all complaints made in a three and a half year period to six FHSAs in one health region. The number, nature and outcomes of these cases are presented. A total of 113 complaints was made. These included a wide range of different issues, 92 per cent of which related to dispensing activities. Forty-one per cent of complaints did not constitute a breach of contract by the practitioner. The formal procedure, for investigating complaints, resulting in a hearing was pursued in 25 per cent of cases. There was considerable variation in the outcome of complaints that included an allegation of breach of contract. The diversity in the nature of complaints indicates that clients' perceptions and expectations of pharmacy services extend beyond the supply of the correct medication." @default.
- W2017689495 created "2016-06-24" @default.
- W2017689495 creator A5024939870 @default.
- W2017689495 creator A5035152708 @default.
- W2017689495 date "1994-06-01" @default.
- W2017689495 modified "2023-09-25" @default.
- W2017689495 title "Complaints to family health services authorities about pharmacy services" @default.
- W2017689495 cites W2093095898 @default.
- W2017689495 cites W2150995510 @default.
- W2017689495 cites W2154635765 @default.
- W2017689495 doi "https://doi.org/10.1111/j.2042-7174.1994.tb00763.x" @default.
- W2017689495 hasPublicationYear "1994" @default.
- W2017689495 type Work @default.
- W2017689495 sameAs 2017689495 @default.
- W2017689495 citedByCount "0" @default.
- W2017689495 crossrefType "journal-article" @default.
- W2017689495 hasAuthorship W2017689495A5024939870 @default.
- W2017689495 hasAuthorship W2017689495A5035152708 @default.
- W2017689495 hasConcept C104863432 @default.
- W2017689495 hasConcept C144133560 @default.
- W2017689495 hasConcept C159110408 @default.
- W2017689495 hasConcept C162118730 @default.
- W2017689495 hasConcept C17744445 @default.
- W2017689495 hasConcept C199539241 @default.
- W2017689495 hasConcept C2776811425 @default.
- W2017689495 hasConcept C2779785115 @default.
- W2017689495 hasConcept C2781316041 @default.
- W2017689495 hasConcept C512399662 @default.
- W2017689495 hasConcept C71924100 @default.
- W2017689495 hasConceptScore W2017689495C104863432 @default.
- W2017689495 hasConceptScore W2017689495C144133560 @default.
- W2017689495 hasConceptScore W2017689495C159110408 @default.
- W2017689495 hasConceptScore W2017689495C162118730 @default.
- W2017689495 hasConceptScore W2017689495C17744445 @default.
- W2017689495 hasConceptScore W2017689495C199539241 @default.
- W2017689495 hasConceptScore W2017689495C2776811425 @default.
- W2017689495 hasConceptScore W2017689495C2779785115 @default.
- W2017689495 hasConceptScore W2017689495C2781316041 @default.
- W2017689495 hasConceptScore W2017689495C512399662 @default.
- W2017689495 hasConceptScore W2017689495C71924100 @default.
- W2017689495 hasIssue "4" @default.
- W2017689495 hasLocation W20176894951 @default.
- W2017689495 hasOpenAccess W2017689495 @default.
- W2017689495 hasPrimaryLocation W20176894951 @default.
- W2017689495 hasRelatedWork W182003461 @default.
- W2017689495 hasRelatedWork W2031858228 @default.
- W2017689495 hasRelatedWork W2051171361 @default.
- W2017689495 hasRelatedWork W2070681088 @default.
- W2017689495 hasRelatedWork W2108669346 @default.
- W2017689495 hasRelatedWork W2224607771 @default.
- W2017689495 hasRelatedWork W2297169822 @default.
- W2017689495 hasRelatedWork W2946094036 @default.
- W2017689495 hasRelatedWork W3029803365 @default.
- W2017689495 hasRelatedWork W3092350022 @default.
- W2017689495 hasVolume "2" @default.
- W2017689495 isParatext "false" @default.
- W2017689495 isRetracted "false" @default.
- W2017689495 magId "2017689495" @default.
- W2017689495 workType "article" @default.