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- W2018656869 abstract "Purpose – The purpose of this paper is to gain deeper understanding of whether a fit between the organizational characteristics and PMS design may enhance organizational performance. This study presents evidence on PMS attributes and use as intervening variables on the relationships between service firms' characteristics and performance in Malaysia.Design/methodology/approach – The issues were tested using a mixed method approach with the collection of survey questionnaires and a series of post‐survey interviews. Stronger emphasis was placed on a quantitative approach as the objective was to develop generalized PMS findings in the service sector.Findings – Findings indicate that the attributes and use of PMS have significant indirect effects on the relationships between the differentiation strategy, environmental competitiveness and organizational performance for both professional and mass services. Additionally the interpretation of the interviews underlines the complementing roles of each of the design ..." @default.
- W2018656869 created "2016-06-24" @default.
- W2018656869 creator A5033060665 @default.
- W2018656869 date "2011-05-17" @default.
- W2018656869 modified "2023-09-26" @default.
- W2018656869 title "The indirect effects of PMS design on Malaysian service firms' characteristics and performance" @default.
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- W2018656869 doi "https://doi.org/10.1108/13217341111130542" @default.
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