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- W2018941745 abstract "Purpose – The purpose of the study is to describe the characteristics of the team designs in a call centre in the United Kingdom (UK) and The Philippines (RP). As the design of teams is influenced mainly by sociotechnical system theory and lean production, these are used as landmarks in the comparison." @default.
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- W2018941745 date "2007-10-23" @default.
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- W2018941745 title "Characteristics of work organization in UK and Philippine call centres" @default.
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- W2018941745 doi "https://doi.org/10.1108/13527590710842547" @default.
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