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• W2019089771 abstract "Purpose – Modularity has been identified as one of the most important methods for achieving mass customization. However, service models that apply varying levels of modularity and customization also exist and are appropriate for various business situations. The objective of this paper is to introduce a framework with which different customer service offerings, service production processes, and service production networks can be analyzed in terms of both modularity and customization." @default.
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• W2019089771 date "2011-06-14" @default.
• W2019089771 modified "2023-10-01" @default.
• W2019089771 title "Framework for modularity and customization: service perspective" @default.
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• W2019089771 doi "https://doi.org/10.1108/08858621111144370" @default.
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