FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2019433210> ?p ?o ?g. }

• W2019433210 endingPage "212" @default.
• W2019433210 startingPage "196" @default.
• W2019433210 abstract "Purpose The purpose of this paper is to determine if consumers exhibit a country of service origin preference and to understand what service quality attributes consumers perceive to be most important when receiving services that originate from abroad. Design/methodology/approach Respondents rated their perception of service quality, measured through an expanded version of the SERVQUAL scale considered appropriate for offshore service encounters, for various countries popular for providing offshore services to the USA. Countries, selected from the A.T. Kearney Offshore Location Attractiveness Index, represented various regions of the world, economic development, cultural distance, and near/offshore locations. Findings Results, from both regional and national studies, indicate that US citizens possess a country of service origin (COSO) hierarchy based on perceived service quality. Communication, security, and reliability are the most important service quality attributes for consumers when receiving an off‐shored service. Significant differences were identified among countries for each of these service quality attributes. Practical implications The findings suggest that firms need to be aware of consumer attitudes and perceptions about countries considered attractive for offshoring. The most preferred countries to consumers for services offshoring are not necessarily the ones with the highest skilled labor, lowest cost, or geographic closeness to the home country. Originality/value The paper extends the concept of country of origin (COO) to services and expands the current knowledge base of consumer opinions about services offshoring." @default.
• W2019433210 created "2016-06-24" @default.
• W2019433210 creator A5009059889 @default.
• W2019433210 creator A5039138138 @default.
• W2019433210 creator A5055079421 @default.
• W2019433210 date "2010-05-18" @default.
• W2019433210 modified "2023-09-27" @default.
• W2019433210 title "Services offshoring" @default.
• W2019433210 cites W1490031062 @default.
• W2019433210 cites W1593332620 @default.
• W2019433210 cites W1965868677 @default.
• W2019433210 cites W1968403546 @default.
• W2019433210 cites W1986401712 @default.
• W2019433210 cites W1987339398 @default.
• W2019433210 cites W2005146848 @default.
• W2019433210 cites W2014128031 @default.
• W2019433210 cites W2028728582 @default.
• W2019433210 cites W2030680169 @default.
• W2019433210 cites W2033720939 @default.
• W2019433210 cites W2035793820 @default.
• W2019433210 cites W2038594808 @default.
• W2019433210 cites W2040036186 @default.
• W2019433210 cites W2040714583 @default.
• W2019433210 cites W2046630976 @default.
• W2019433210 cites W2061719265 @default.
• W2019433210 cites W2063986913 @default.
• W2019433210 cites W2074304099 @default.
• W2019433210 cites W2088495676 @default.
• W2019433210 cites W2099055477 @default.
• W2019433210 cites W2102011792 @default.
• W2019433210 cites W2121994796 @default.
• W2019433210 cites W2122598257 @default.
• W2019433210 cites W2122929840 @default.
• W2019433210 cites W2138315135 @default.
• W2019433210 cites W2147112788 @default.
• W2019433210 cites W2150419495 @default.
• W2019433210 cites W2152550643 @default.
• W2019433210 cites W2164902457 @default.
• W2019433210 cites W2178659982 @default.
• W2019433210 cites W2326955024 @default.
• W2019433210 cites W2902220403 @default.
• W2019433210 cites W4047261 @default.
• W2019433210 doi "https://doi.org/10.1108/09604521011041943" @default.
• W2019433210 hasPublicationYear "2010" @default.
• W2019433210 type Work @default.
• W2019433210 sameAs 2019433210 @default.
• W2019433210 citedByCount "25" @default.
• W2019433210 countsByYear W20194332102012 @default.
• W2019433210 countsByYear W20194332102013 @default.
• W2019433210 countsByYear W20194332102014 @default.
• W2019433210 countsByYear W20194332102015 @default.
• W2019433210 countsByYear W20194332102016 @default.
• W2019433210 countsByYear W20194332102017 @default.
• W2019433210 countsByYear W20194332102018 @default.
• W2019433210 countsByYear W20194332102019 @default.
• W2019433210 countsByYear W20194332102020 @default.
• W2019433210 countsByYear W20194332102022 @default.
• W2019433210 countsByYear W20194332102023 @default.
• W2019433210 crossrefType "journal-article" @default.
• W2019433210 hasAuthorship W2019433210A5009059889 @default.
• W2019433210 hasAuthorship W2019433210A5039138138 @default.
• W2019433210 hasAuthorship W2019433210A5055079421 @default.
• W2019433210 hasConcept C111472728 @default.
• W2019433210 hasConcept C11171543 @default.
• W2019433210 hasConcept C136703025 @default.
• W2019433210 hasConcept C138885662 @default.
• W2019433210 hasConcept C140781008 @default.
• W2019433210 hasConcept C144133560 @default.
• W2019433210 hasConcept C15744967 @default.
• W2019433210 hasConcept C162853370 @default.
• W2019433210 hasConcept C2778330380 @default.
• W2019433210 hasConcept C2779530757 @default.
• W2019433210 hasConcept C2780378061 @default.
• W2019433210 hasConcept C31173074 @default.
• W2019433210 hasConcept C39302471 @default.
• W2019433210 hasConcept C46934059 @default.
• W2019433210 hasConceptScore W2019433210C111472728 @default.
• W2019433210 hasConceptScore W2019433210C11171543 @default.
• W2019433210 hasConceptScore W2019433210C136703025 @default.
• W2019433210 hasConceptScore W2019433210C138885662 @default.
• W2019433210 hasConceptScore W2019433210C140781008 @default.
• W2019433210 hasConceptScore W2019433210C144133560 @default.
• W2019433210 hasConceptScore W2019433210C15744967 @default.
• W2019433210 hasConceptScore W2019433210C162853370 @default.
• W2019433210 hasConceptScore W2019433210C2778330380 @default.
• W2019433210 hasConceptScore W2019433210C2779530757 @default.
• W2019433210 hasConceptScore W2019433210C2780378061 @default.
• W2019433210 hasConceptScore W2019433210C31173074 @default.
• W2019433210 hasConceptScore W2019433210C39302471 @default.
• W2019433210 hasConceptScore W2019433210C46934059 @default.
• W2019433210 hasIssue "3" @default.
• W2019433210 hasLocation W20194332101 @default.
• W2019433210 hasOpenAccess W2019433210 @default.
• W2019433210 hasPrimaryLocation W20194332101 @default.
• W2019433210 hasRelatedWork W1530935162 @default.
• W2019433210 hasRelatedWork W2028393662 @default.
• W2019433210 hasRelatedWork W2034854201 @default.
• W2019433210 hasRelatedWork W2087746802 @default.

• next