Matches in SemOpenAlex for { <https://semopenalex.org/work/W2020403792> ?p ?o ?g. }
Showing items 1 to 67 of
67
with 100 items per page.
- W2020403792 endingPage "384" @default.
- W2020403792 startingPage "381" @default.
- W2020403792 abstract "This study examines patients’ use of different compliments for healthcare service quality through a three-stage process in the transaction cycle: pre-, during-, and after-sale. Based on the transaction cycle framework, we explore how a patient’s choice for psychological and material compliments is affected by service quality received at different stages, and how the effects vary depending on the service price. Using data collected from an online health community (OHC) in China, we reveal several important findings. First, service quality at each stage is an important driver of patient compliments. Second, high service quality at the pre- and after-sale stages motivate patients to give material compliments rather than psychological compliments, whereas psychological compliment is more likely to be triggered for high service quality received at the during-sale stage. Third, service quality at one stage enhances the effect of service quality at its subsequent stages on compliments. Fourth, service price increases the influence of service quality on compliments, and patients tend to give material returns over psychological returns for doctors charging high service price. This paper extends prior research on service quality from a transaction cycle perspective and provides OHCs with implications for theory and practice." @default.
- W2020403792 created "2016-06-24" @default.
- W2020403792 creator A5046690600 @default.
- W2020403792 date "2008-02-01" @default.
- W2020403792 modified "2023-10-16" @default.
- W2020403792 title "Compliments and Compliment Responses: Grammatical Structure and Sequential Organization" @default.
- W2020403792 cites W2002069029 @default.
- W2020403792 cites W2201797033 @default.
- W2020403792 cites W2313177097 @default.
- W2020403792 cites W2477516232 @default.
- W2020403792 cites W573785823 @default.
- W2020403792 doi "https://doi.org/10.1016/j.pragma.2007.11.002" @default.
- W2020403792 hasPublicationYear "2008" @default.
- W2020403792 type Work @default.
- W2020403792 sameAs 2020403792 @default.
- W2020403792 citedByCount "0" @default.
- W2020403792 crossrefType "journal-article" @default.
- W2020403792 hasAuthorship W2020403792A5046690600 @default.
- W2020403792 hasConcept C111472728 @default.
- W2020403792 hasConcept C116537 @default.
- W2020403792 hasConcept C138885662 @default.
- W2020403792 hasConcept C140781008 @default.
- W2020403792 hasConcept C144133560 @default.
- W2020403792 hasConcept C15744967 @default.
- W2020403792 hasConcept C162853370 @default.
- W2020403792 hasConcept C2779530757 @default.
- W2020403792 hasConcept C2780378061 @default.
- W2020403792 hasConcept C33756811 @default.
- W2020403792 hasConcept C41008148 @default.
- W2020403792 hasConcept C61063171 @default.
- W2020403792 hasConcept C75949130 @default.
- W2020403792 hasConcept C77088390 @default.
- W2020403792 hasConceptScore W2020403792C111472728 @default.
- W2020403792 hasConceptScore W2020403792C116537 @default.
- W2020403792 hasConceptScore W2020403792C138885662 @default.
- W2020403792 hasConceptScore W2020403792C140781008 @default.
- W2020403792 hasConceptScore W2020403792C144133560 @default.
- W2020403792 hasConceptScore W2020403792C15744967 @default.
- W2020403792 hasConceptScore W2020403792C162853370 @default.
- W2020403792 hasConceptScore W2020403792C2779530757 @default.
- W2020403792 hasConceptScore W2020403792C2780378061 @default.
- W2020403792 hasConceptScore W2020403792C33756811 @default.
- W2020403792 hasConceptScore W2020403792C41008148 @default.
- W2020403792 hasConceptScore W2020403792C61063171 @default.
- W2020403792 hasConceptScore W2020403792C75949130 @default.
- W2020403792 hasConceptScore W2020403792C77088390 @default.
- W2020403792 hasIssue "2" @default.
- W2020403792 hasLocation W20204037921 @default.
- W2020403792 hasOpenAccess W2020403792 @default.
- W2020403792 hasPrimaryLocation W20204037921 @default.
- W2020403792 hasRelatedWork W2017758118 @default.
- W2020403792 hasRelatedWork W2027436695 @default.
- W2020403792 hasRelatedWork W2094607796 @default.
- W2020403792 hasRelatedWork W2166419569 @default.
- W2020403792 hasRelatedWork W2201313295 @default.
- W2020403792 hasRelatedWork W2298851813 @default.
- W2020403792 hasRelatedWork W2474755504 @default.
- W2020403792 hasRelatedWork W3187751810 @default.
- W2020403792 hasRelatedWork W3200580568 @default.
- W2020403792 hasRelatedWork W322915960 @default.
- W2020403792 hasVolume "40" @default.
- W2020403792 isParatext "false" @default.
- W2020403792 isRetracted "false" @default.
- W2020403792 magId "2020403792" @default.
- W2020403792 workType "article" @default.