Matches in SemOpenAlex for { <https://semopenalex.org/work/W2020565659> ?p ?o ?g. }
Showing items 1 to 82 of
82
with 100 items per page.
- W2020565659 abstract "For a service company, the very important persons (VIPs) can provide more revenues than regular customers. Even the number of VIPs is few, once operators miss or late to response calls from a VIP, the possibility of losing the revenues is potentially huge. Therefore, if a company needs to satisfy VIP's needs, the manager must provide two different services of call center. Because employee salary forms the most parts of costs, hiring many operators is not a good idea. Partial operators must be reserved to answer VIP's calls. Because operators serve not only VIPs but also regular customers, how many operators can be reserved efficiently is important to discuss. To answer aforementioned questions, the opportunity costs must be considered to find the feasible reservation. In this study, the costs have be derived from the proposed queueing model to find the optimal operators' reservations" @default.
- W2020565659 created "2016-06-24" @default.
- W2020565659 creator A5050503656 @default.
- W2020565659 date "2015-03-01" @default.
- W2020565659 modified "2023-09-25" @default.
- W2020565659 title "Efficiently serving customers at a call center" @default.
- W2020565659 cites W1966286960 @default.
- W2020565659 cites W1998807238 @default.
- W2020565659 cites W2039342511 @default.
- W2020565659 cites W2073267012 @default.
- W2020565659 cites W2102377749 @default.
- W2020565659 cites W2119338125 @default.
- W2020565659 cites W2121722108 @default.
- W2020565659 cites W2124389422 @default.
- W2020565659 cites W2150670864 @default.
- W2020565659 cites W2153841427 @default.
- W2020565659 doi "https://doi.org/10.1109/ieom.2015.7093918" @default.
- W2020565659 hasPublicationYear "2015" @default.
- W2020565659 type Work @default.
- W2020565659 sameAs 2020565659 @default.
- W2020565659 citedByCount "0" @default.
- W2020565659 crossrefType "proceedings-article" @default.
- W2020565659 hasAuthorship W2020565659A5050503656 @default.
- W2020565659 hasConcept C10138342 @default.
- W2020565659 hasConcept C144133560 @default.
- W2020565659 hasConcept C160403385 @default.
- W2020565659 hasConcept C162324750 @default.
- W2020565659 hasConcept C162853370 @default.
- W2020565659 hasConcept C195487862 @default.
- W2020565659 hasConcept C22684755 @default.
- W2020565659 hasConcept C2777632111 @default.
- W2020565659 hasConcept C2780090960 @default.
- W2020565659 hasConcept C2780378061 @default.
- W2020565659 hasConcept C31258907 @default.
- W2020565659 hasConcept C33923547 @default.
- W2020565659 hasConcept C34447519 @default.
- W2020565659 hasConcept C38652104 @default.
- W2020565659 hasConcept C41008148 @default.
- W2020565659 hasConcept C42475967 @default.
- W2020565659 hasConceptScore W2020565659C10138342 @default.
- W2020565659 hasConceptScore W2020565659C144133560 @default.
- W2020565659 hasConceptScore W2020565659C160403385 @default.
- W2020565659 hasConceptScore W2020565659C162324750 @default.
- W2020565659 hasConceptScore W2020565659C162853370 @default.
- W2020565659 hasConceptScore W2020565659C195487862 @default.
- W2020565659 hasConceptScore W2020565659C22684755 @default.
- W2020565659 hasConceptScore W2020565659C2777632111 @default.
- W2020565659 hasConceptScore W2020565659C2780090960 @default.
- W2020565659 hasConceptScore W2020565659C2780378061 @default.
- W2020565659 hasConceptScore W2020565659C31258907 @default.
- W2020565659 hasConceptScore W2020565659C33923547 @default.
- W2020565659 hasConceptScore W2020565659C34447519 @default.
- W2020565659 hasConceptScore W2020565659C38652104 @default.
- W2020565659 hasConceptScore W2020565659C41008148 @default.
- W2020565659 hasConceptScore W2020565659C42475967 @default.
- W2020565659 hasLocation W20205656591 @default.
- W2020565659 hasOpenAccess W2020565659 @default.
- W2020565659 hasPrimaryLocation W20205656591 @default.
- W2020565659 hasRelatedWork W119185976 @default.
- W2020565659 hasRelatedWork W1535369237 @default.
- W2020565659 hasRelatedWork W1551776273 @default.
- W2020565659 hasRelatedWork W1972247652 @default.
- W2020565659 hasRelatedWork W1975419490 @default.
- W2020565659 hasRelatedWork W2011572970 @default.
- W2020565659 hasRelatedWork W2042140009 @default.
- W2020565659 hasRelatedWork W2057348221 @default.
- W2020565659 hasRelatedWork W2080127197 @default.
- W2020565659 hasRelatedWork W2108252519 @default.
- W2020565659 hasRelatedWork W2110632346 @default.
- W2020565659 hasRelatedWork W2120013729 @default.
- W2020565659 hasRelatedWork W2556763642 @default.
- W2020565659 hasRelatedWork W2736876762 @default.
- W2020565659 hasRelatedWork W2804000869 @default.
- W2020565659 hasRelatedWork W2914875854 @default.
- W2020565659 hasRelatedWork W2963148142 @default.
- W2020565659 hasRelatedWork W3094975470 @default.
- W2020565659 hasRelatedWork W3122515799 @default.
- W2020565659 hasRelatedWork W3123902275 @default.
- W2020565659 isParatext "false" @default.
- W2020565659 isRetracted "false" @default.
- W2020565659 magId "2020565659" @default.
- W2020565659 workType "article" @default.