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- W2021542017 abstract "Purpose – The aim of this paper is to investigate whether technological developments can be used in call centre environments to build trust and hence lasting customer relationships beyond the usual focus on efficiency gains through automation." @default.
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- W2021542017 title "Customer relationships in the e‐economy: mutual friends or just a veneering?" @default.
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- W2021542017 doi "https://doi.org/10.1108/13522750510619805" @default.
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