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- W2022087904 abstract "The purpose of this paper is to develop a conceptual framework of service system design by using TRIZ and tools. When reviewing the past literatures in the field of TRIZ solving processes, it was found that there were several drawbacks in the TRIZ solving processes which were: In attempting to understand the reason for the additional above drawbacks, much of the literature was organised to find two cognitive gaps, with which might support and help TRIZ implementation during the TRIZ solving processes for service system design (SSD). The two main cognitive gaps which are: We integrated the two main cognitive gaps into a conceptual developed framework of SSD, the expectation may cause the main cognition gaps to be closer with the real gaps, which will provide an improved guide for further TRIZ service researchers." @default.
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- W2022087904 date "2012-01-01" @default.
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- W2022087904 title "Two main cognitive gaps by using TRIZ and tools in service system design" @default.
- W2022087904 doi "https://doi.org/10.1504/ijsem.2012.050948" @default.
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