Matches in SemOpenAlex for { <https://semopenalex.org/work/W2023169237> ?p ?o ?g. }
- W2023169237 endingPage "2345" @default.
- W2023169237 startingPage "2338" @default.
- W2023169237 abstract "It is essential for organizations to understand and manage salespeople's emotions. By monitoring the effects of emotions on the job, management can promote and enhance its sales force. However, the literature on salespersons' emotions has been largely overlooked. This paper establishes an integrative emotional labor process model to better understand the emotional component of the sales force in a retail context. Specifically, the paper examines the impact of emotional labor and emotional exhaustion in relation to job satisfaction and organizational commitment. Findings suggest that emotional labor predicts both job satisfaction and organizational commitment, while emotional exhaustion only predicts job satisfaction." @default.
- W2023169237 created "2016-06-24" @default.
- W2023169237 creator A5007136907 @default.
- W2023169237 creator A5056514295 @default.
- W2023169237 creator A5089359500 @default.
- W2023169237 date "2013-11-01" @default.
- W2023169237 modified "2023-09-26" @default.
- W2023169237 title "Emotional labor's impact in a retail environment" @default.
- W2023169237 cites W1976858723 @default.
- W2023169237 cites W1977134489 @default.
- W2023169237 cites W1979002728 @default.
- W2023169237 cites W1987154081 @default.
- W2023169237 cites W1989032501 @default.
- W2023169237 cites W1990199118 @default.
- W2023169237 cites W1995687919 @default.
- W2023169237 cites W2002234192 @default.
- W2023169237 cites W2004232934 @default.
- W2023169237 cites W2006618051 @default.
- W2023169237 cites W2015073246 @default.
- W2023169237 cites W2024818881 @default.
- W2023169237 cites W2027784974 @default.
- W2023169237 cites W2052715545 @default.
- W2023169237 cites W2054032328 @default.
- W2023169237 cites W2063093158 @default.
- W2023169237 cites W2063229930 @default.
- W2023169237 cites W2066302793 @default.
- W2023169237 cites W2075343682 @default.
- W2023169237 cites W2076025404 @default.
- W2023169237 cites W2076800099 @default.
- W2023169237 cites W2077937792 @default.
- W2023169237 cites W2084354217 @default.
- W2023169237 cites W2087252125 @default.
- W2023169237 cites W2087628800 @default.
- W2023169237 cites W2094892789 @default.
- W2023169237 cites W2097622232 @default.
- W2023169237 cites W2099059170 @default.
- W2023169237 cites W2107309765 @default.
- W2023169237 cites W2109323144 @default.
- W2023169237 cites W2111046833 @default.
- W2023169237 cites W2119250411 @default.
- W2023169237 cites W2119943767 @default.
- W2023169237 cites W2124088225 @default.
- W2023169237 cites W2133188052 @default.
- W2023169237 cites W2136634237 @default.
- W2023169237 cites W2144816256 @default.
- W2023169237 cites W2146649333 @default.
- W2023169237 cites W2148643743 @default.
- W2023169237 cites W2150756490 @default.
- W2023169237 cites W2156985817 @default.
- W2023169237 cites W2157057634 @default.
- W2023169237 cites W2158403055 @default.
- W2023169237 cites W2158517811 @default.
- W2023169237 cites W2163864185 @default.
- W2023169237 cites W2801763775 @default.
- W2023169237 cites W34015288 @default.
- W2023169237 cites W4206523255 @default.
- W2023169237 cites W4231539502 @default.
- W2023169237 cites W4233046855 @default.
- W2023169237 cites W4251408114 @default.
- W2023169237 doi "https://doi.org/10.1016/j.jbusres.2012.04.015" @default.
- W2023169237 hasPublicationYear "2013" @default.
- W2023169237 type Work @default.
- W2023169237 sameAs 2023169237 @default.
- W2023169237 citedByCount "23" @default.
- W2023169237 countsByYear W20231692372015 @default.
- W2023169237 countsByYear W20231692372016 @default.
- W2023169237 countsByYear W20231692372017 @default.
- W2023169237 countsByYear W20231692372018 @default.
- W2023169237 countsByYear W20231692372019 @default.
- W2023169237 countsByYear W20231692372020 @default.
- W2023169237 countsByYear W20231692372022 @default.
- W2023169237 countsByYear W20231692372023 @default.
- W2023169237 crossrefType "journal-article" @default.
- W2023169237 hasAuthorship W2023169237A5007136907 @default.
- W2023169237 hasAuthorship W2023169237A5056514295 @default.
- W2023169237 hasAuthorship W2023169237A5089359500 @default.
- W2023169237 hasConcept C136103064 @default.
- W2023169237 hasConcept C143916079 @default.
- W2023169237 hasConcept C144133560 @default.
- W2023169237 hasConcept C151730666 @default.
- W2023169237 hasConcept C15744967 @default.
- W2023169237 hasConcept C162853370 @default.
- W2023169237 hasConcept C2718322 @default.
- W2023169237 hasConcept C2779343474 @default.
- W2023169237 hasConcept C70410870 @default.
- W2023169237 hasConcept C77805123 @default.
- W2023169237 hasConcept C86803240 @default.
- W2023169237 hasConcept C88519622 @default.
- W2023169237 hasConceptScore W2023169237C136103064 @default.
- W2023169237 hasConceptScore W2023169237C143916079 @default.
- W2023169237 hasConceptScore W2023169237C144133560 @default.
- W2023169237 hasConceptScore W2023169237C151730666 @default.
- W2023169237 hasConceptScore W2023169237C15744967 @default.
- W2023169237 hasConceptScore W2023169237C162853370 @default.
- W2023169237 hasConceptScore W2023169237C2718322 @default.
- W2023169237 hasConceptScore W2023169237C2779343474 @default.
- W2023169237 hasConceptScore W2023169237C70410870 @default.
- W2023169237 hasConceptScore W2023169237C77805123 @default.