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- W2023277596 abstract "Letters1 May 1997Patients' Expectations and Demand ManagementRichard L. Kravitz, MD, MSPH and Edward J. Callahan, PhDRichard L. Kravitz, MD, MSPHUniversity of California, Davis, Sacramento, CA 95817Search for more papers by this author and Edward J. Callahan, PhDUniversity of California, Davis, Sacramento, CA 95817Search for more papers by this authorAuthor, Article, and Disclosure Informationhttps://doi.org/10.7326/0003-4819-126-9-199705010-00030 SectionsAboutFull TextPDF ToolsAdd to favoritesDownload CitationsTrack CitationsPermissions ShareFacebookTwitterLinkedInRedditEmail IN RESPONSE:We appreciate Drs. Vickery and Lynch's comments about demand management. They assert that the purpose of demand management is to encourage the appropriate use of health care services by helping patients and physicians to make wise medical decisions. Defined in this way, the concept may well be unassailable. Our disagreement is not with demand management as the authors idealize it but rather with how it has been promoted and implemented in actual practice. There is no doubt that “understanding the perceptions, attitudes, and beliefs that determine patient behavior is essential for improving health care.” The difficulty comes in ... Author, Article, and Disclosure InformationAffiliations: University of California, Davis, Sacramento, CA 95817 PreviousarticleNextarticle Advertisement FiguresReferencesRelatedDetails Metrics Cited byTool Development for Measuring Caller Satisfaction and Outcome with Telephone Advice Nursing 1 May 1997Volume 126, Issue 9Page: 744KeywordsBehaviorHealth careMedical servicesMotivationPerception Issue Published: 1 May 1997 Copyright & PermissionsCopyright © 1997 by American College of Physicians. All Rights Reserved.PDF downloadLoading ..." @default.
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