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• W2023342502 abstract "Purpose – The purpose of this paper is to critically evaluate the contributions of six sigma methodology to the improvement of service quality. Since its development in the late 1980s, six sigma has been extensively applied in manufacturing and quasi‐manufacturing settings. This study aims to explore the challenges of six sigma in reaching a much wider field of application." @default.
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• W2023342502 date "2009-07-31" @default.
• W2023342502 modified "2023-09-23" @default.
• W2023342502 title "The challenges of six sigma in improving service quality" @default.
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• W2023342502 doi "https://doi.org/10.1108/02656710910975741" @default.
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