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• W2023354940 abstract "Purpose – The purpose of this paper is to examine the role service quality, satisfaction and commitment play in word of mouth (WOM) formation among adult learners in Singapore." @default.
• W2023354940 created "2016-06-24" @default.
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• W2023354940 date "2012-09-14" @default.
• W2023354940 modified "2023-10-18" @default.
• W2023354940 title "Word of mouth antecedents in an educational context: a Singaporean study" @default.
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• W2023354940 doi "https://doi.org/10.1108/09513541211263746" @default.
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