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- W2023656513 abstract "Most of employees in service area frequently and strongly experience job-stress caused by emotional labour than in general. This job-stress is supposed to incur employees' burn-out, which burn-out brings a lower service quality in various aspects of physical and spiritual hospitality. The purpose of this study is to identify the impacts of burn-out on emotional labour of hair designer, with 155 primary data from a sample of 200 employees of hair shop in Seoul and Gyeongnam area. The reliability and validity of the collected data were checked through the calculation of Cronbach's <TEX>${alpha}$</TEX> and factor analysis. The empirical research made by regression analysis confirms that emotional labour significantly has a negative effect on burn-out of hair designer. Therefore, hypothesis presented to mediate the effect of burn-out on emotional labour of hair designer was supported in positive. Hopefully, this study contributes to hair business shops for setting up a management strategy on effective job-satisfaction of hair designer." @default.
- W2023656513 created "2016-06-24" @default.
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- W2023656513 date "2012-09-30" @default.
- W2023656513 modified "2023-10-17" @default.
- W2023656513 title "Effects of Burn-out on the Emotional Labor of Hair Designer" @default.
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- W2023656513 doi "https://doi.org/10.12940/jfb.2012.16.4.186" @default.
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