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• W2023705287 startingPage "11817" @default.
• W2023705287 abstract "Workers who regularly confront the realities of life and death, including health workers in high mortality settings, are often expected, by themselves and others, to be experts at emotion management – to align their own emotions with organizationally- or professionally-defined feeling rules while deftly managing the emotions of patients or clients. Using observational and interview data from three pediatric hospital wards in West Africa, however, I find that nurses are twice as likely to respond to emergencies and patient deaths with public displays of anger and frustration toward the parents of their patients than to comfort or reassure them. Combining literatures on emotion management and on the impact of place and space on social life, I show that two features of these hospital wards – the absence of private, back stage areas and the presence of visibility without control – shape nurse-parent interactions and influence how nurses express and manage emotions. My findings address important gaps in our understanding of the spatiality of emotion and extend our knowledge of workplace emotion management to a new social, cultural, and organizational environment – one which provides little space for processing emotions behind the scenes, but does provide a place for anger and frustration." @default.
• W2023705287 created "2016-06-24" @default.
• W2023705287 creator A5062560757 @default.
• W2023705287 date "2014-01-01" @default.
• W2023705287 modified "2023-09-25" @default.
• W2023705287 title "A Place for Emotion: How Space Structures Nurse-Parent Interactions in W. African Pediatric Wards" @default.
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• W2023705287 doi "https://doi.org/10.5465/ambpp.2014.247" @default.
• W2023705287 hasPublicationYear "2014" @default.
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