FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2023809573> ?p ?o ?g. }

• W2023809573 endingPage "121" @default.
• W2023809573 startingPage "101" @default.
• W2023809573 abstract "ABSTRACT This study investigated the effects of interactional, distributive, and procedural fairness on overall fairness and customer satisfaction and of overall fairness on customer satisfaction across a broad spectrum of service encounter outcomes within the service sector, not just in the context of a service failure. Nearly 50% of those encounters recalled represented hospitality and leisure businesses exclusively. The model tested here has been adapted from a larger theoretical model of the customer's path to loyalty which is an adaptation of previous models of the service profit chain, customer satisfaction with service failure and recovery, and complaint handling relationships. This research provides practical information that can lead to a better understanding of customers' evaluation methods and be used to guide the formation of improved service strategies that provide fairness, a key to satisfaction in hospitality, leisure and service sector affiliated businesses." @default.
• W2023809573 created "2016-06-24" @default.
• W2023809573 creator A5006332487 @default.
• W2023809573 creator A5044308928 @default.
• W2023809573 date "2006-10-13" @default.
• W2023809573 modified "2023-10-17" @default.
• W2023809573 title "Consumers' Perceptions of Fairness and the Resultant Effect on Customer Satisfaction" @default.
• W2023809573 cites W1588235912 @default.
• W2023809573 cites W1967968613 @default.
• W2023809573 cites W1971870746 @default.
• W2023809573 cites W1974950726 @default.
• W2023809573 cites W1982858945 @default.
• W2023809573 cites W1988487435 @default.
• W2023809573 cites W2002027130 @default.
• W2023809573 cites W2009260120 @default.
• W2023809573 cites W2025266568 @default.
• W2023809573 cites W2028200830 @default.
• W2023809573 cites W2029758834 @default.
• W2023809573 cites W2031564884 @default.
• W2023809573 cites W2032343783 @default.
• W2023809573 cites W2043947871 @default.
• W2023809573 cites W2044298660 @default.
• W2023809573 cites W2051527059 @default.
• W2023809573 cites W2061742916 @default.
• W2023809573 cites W2067718403 @default.
• W2023809573 cites W2077241843 @default.
• W2023809573 cites W2090014697 @default.
• W2023809573 cites W2313319791 @default.
• W2023809573 cites W2322174668 @default.
• W2023809573 cites W2327975117 @default.
• W2023809573 cites W2333954233 @default.
• W2023809573 cites W4248240512 @default.
• W2023809573 cites W4249348693 @default.
• W2023809573 doi "https://doi.org/10.1300/j150v15n01_07" @default.
• W2023809573 hasPublicationYear "2006" @default.
• W2023809573 type Work @default.
• W2023809573 sameAs 2023809573 @default.
• W2023809573 citedByCount "18" @default.
• W2023809573 countsByYear W20238095732012 @default.
• W2023809573 countsByYear W20238095732013 @default.
• W2023809573 countsByYear W20238095732014 @default.
• W2023809573 countsByYear W20238095732015 @default.
• W2023809573 countsByYear W20238095732016 @default.
• W2023809573 countsByYear W20238095732017 @default.
• W2023809573 countsByYear W20238095732021 @default.
• W2023809573 countsByYear W20238095732022 @default.
• W2023809573 countsByYear W20238095732023 @default.
• W2023809573 crossrefType "journal-article" @default.
• W2023809573 hasAuthorship W2023809573A5006332487 @default.
• W2023809573 hasAuthorship W2023809573A5044308928 @default.
• W2023809573 hasConcept C101276457 @default.
• W2023809573 hasConcept C107482638 @default.
• W2023809573 hasConcept C140781008 @default.
• W2023809573 hasConcept C144133560 @default.
• W2023809573 hasConcept C146897074 @default.
• W2023809573 hasConcept C151730666 @default.
• W2023809573 hasConcept C162853370 @default.
• W2023809573 hasConcept C17744445 @default.
• W2023809573 hasConcept C18918823 @default.
• W2023809573 hasConcept C191511416 @default.
• W2023809573 hasConcept C199539241 @default.
• W2023809573 hasConcept C2775902765 @default.
• W2023809573 hasConcept C2776967331 @default.
• W2023809573 hasConcept C2779343474 @default.
• W2023809573 hasConcept C2780378061 @default.
• W2023809573 hasConcept C31367271 @default.
• W2023809573 hasConcept C525551149 @default.
• W2023809573 hasConcept C77197577 @default.
• W2023809573 hasConcept C86803240 @default.
• W2023809573 hasConceptScore W2023809573C101276457 @default.
• W2023809573 hasConceptScore W2023809573C107482638 @default.
• W2023809573 hasConceptScore W2023809573C140781008 @default.
• W2023809573 hasConceptScore W2023809573C144133560 @default.
• W2023809573 hasConceptScore W2023809573C146897074 @default.
• W2023809573 hasConceptScore W2023809573C151730666 @default.
• W2023809573 hasConceptScore W2023809573C162853370 @default.
• W2023809573 hasConceptScore W2023809573C17744445 @default.
• W2023809573 hasConceptScore W2023809573C18918823 @default.
• W2023809573 hasConceptScore W2023809573C191511416 @default.
• W2023809573 hasConceptScore W2023809573C199539241 @default.
• W2023809573 hasConceptScore W2023809573C2775902765 @default.
• W2023809573 hasConceptScore W2023809573C2776967331 @default.
• W2023809573 hasConceptScore W2023809573C2779343474 @default.
• W2023809573 hasConceptScore W2023809573C2780378061 @default.
• W2023809573 hasConceptScore W2023809573C31367271 @default.
• W2023809573 hasConceptScore W2023809573C525551149 @default.
• W2023809573 hasConceptScore W2023809573C77197577 @default.
• W2023809573 hasConceptScore W2023809573C86803240 @default.
• W2023809573 hasIssue "1" @default.
• W2023809573 hasLocation W20238095731 @default.
• W2023809573 hasOpenAccess W2023809573 @default.
• W2023809573 hasPrimaryLocation W20238095731 @default.
• W2023809573 hasRelatedWork W2026237340 @default.
• W2023809573 hasRelatedWork W2074559965 @default.
• W2023809573 hasRelatedWork W2163885464 @default.
• W2023809573 hasRelatedWork W2185861282 @default.
• W2023809573 hasRelatedWork W2513277341 @default.
• W2023809573 hasRelatedWork W2777355542 @default.

• next