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• W202386032 abstract "This paper addresses the concept of linkage research and proposes social identity theory as an important consideration in managing employee-customer interactions. Following the creation of a conceptual model, this study uses an employee questionnaire, incorporating service climate and employee social identification measures. Service satisfaction, as was employee identification at the superordinate level. The framework proposed and the findings of this study provide management with useful information about how social identity theory can be used to enhance organizational practices in a hotel setting." @default.
• W202386032 created "2016-06-24" @default.
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• W202386032 date "2007-01-01" @default.
• W202386032 modified "2023-09-26" @default.
• W202386032 title "Social identity theory: A role in hotel industry research" @default.
• W202386032 hasPublicationYear "2007" @default.
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