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- W2023863650 abstract "Despite the pervasiveness and proliferation of computerized systems, people still get stuck when they are trying to use them. Because organizations are heavily invested in their systems, they seek efficient and effective means to allocate necessary resources to make systems usable. Online help systems attempt to provide such targeted assistance in a variety of modes. This paper will review several online help systems, highlighting the organizational issues inherent in online help by focusing on the organizational arrangements that contextualize the design and use of these systems." @default.
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- W2023863650 title "Such easy-to-use systems!" @default.
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- W2023863650 doi "https://doi.org/10.1145/224019.224049" @default.
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