FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2024396140> ?p ?o ?g. }

• W2024396140 endingPage "517" @default.
• W2024396140 startingPage "497" @default.
• W2024396140 abstract "Purpose The purpose of this paper is to design, develop and evaluate a reliable and valid scale for the measurement of online retail service quality, specifically in the French context. Design/methodology/approach Study 1 derived scale items from the literature by content analysis. Study 2 extracted items from two quantitative data sets, gathered by questionnaire from 172 and 125 online shoppers, by exploratory factor and reliability analyses. Study 3 applied psychometric testing and confirmatory factor analysis to data from a survey of 178 e‐shoppers. Findings The outcome is “E‐tail SQ”, a 15‐item scale to measure five key user values (labelled ease of use, information content, fulfilment reliability, security/privacy and post‐purchase customer service). These scale items derived from French data are found to be similar to those identified in previous international studies, except that French e‐shoppers place more emphasis than their English‐speaking counterparts on internet security and privacy of personal information. Research limitations/implications The sample profiles place limits on the applicability of the scale across markets and service categories. Further research must be conducted to improve its external validity. Practical implications “E‐tail SQ” can help online retailers in the French marketplace to measure service quality delivered, and thereby to improve it, and may be transferable to other national markets. Originality/value This new scale for the measurement of service quality in a specific cultural environment offers online retailers a framework within which to manage their web‐based relationships with a growing number of online shoppers." @default.
• W2024396140 created "2016-06-24" @default.
• W2024396140 creator A5067835879 @default.
• W2024396140 creator A5082715820 @default.
• W2024396140 date "2010-06-08" @default.
• W2024396140 modified "2023-10-18" @default.
• W2024396140 title "A new measure of e‐service quality in France" @default.
• W2024396140 cites W1482178356 @default.
• W2024396140 cites W1563791530 @default.
• W2024396140 cites W1590365655 @default.
• W2024396140 cites W1608118743 @default.
• W2024396140 cites W1806945227 @default.
• W2024396140 cites W1819385044 @default.
• W2024396140 cites W1898610025 @default.
• W2024396140 cites W1966166519 @default.
• W2024396140 cites W1968368027 @default.
• W2024396140 cites W1970000807 @default.
• W2024396140 cites W1970908276 @default.
• W2024396140 cites W1971684258 @default.
• W2024396140 cites W1975694814 @default.
• W2024396140 cites W1986326860 @default.
• W2024396140 cites W1994742470 @default.
• W2024396140 cites W1995046486 @default.
• W2024396140 cites W1997510094 @default.
• W2024396140 cites W1999665736 @default.
• W2024396140 cites W2001147792 @default.
• W2024396140 cites W2011732626 @default.
• W2024396140 cites W2015039703 @default.
• W2024396140 cites W2016339133 @default.
• W2024396140 cites W2020619880 @default.
• W2024396140 cites W2024942097 @default.
• W2024396140 cites W2030180774 @default.
• W2024396140 cites W2030617211 @default.
• W2024396140 cites W2033384279 @default.
• W2024396140 cites W2040780635 @default.
• W2024396140 cites W2049250946 @default.
• W2024396140 cites W2050578586 @default.
• W2024396140 cites W2055077282 @default.
• W2024396140 cites W2055851468 @default.
• W2024396140 cites W205793710 @default.
• W2024396140 cites W2065953166 @default.
• W2024396140 cites W2071680986 @default.
• W2024396140 cites W2074086482 @default.
• W2024396140 cites W2080202826 @default.
• W2024396140 cites W2081330759 @default.
• W2024396140 cites W2081477027 @default.
• W2024396140 cites W2095743576 @default.
• W2024396140 cites W2099078684 @default.
• W2024396140 cites W2118296779 @default.
• W2024396140 cites W2118335484 @default.
• W2024396140 cites W2122114252 @default.
• W2024396140 cites W2122929840 @default.
• W2024396140 cites W2129660502 @default.
• W2024396140 cites W2142603858 @default.
• W2024396140 cites W2151694441 @default.
• W2024396140 cites W2160251866 @default.
• W2024396140 cites W2328712706 @default.
• W2024396140 cites W3123581447 @default.
• W2024396140 cites W3124360010 @default.
• W2024396140 cites W4235678817 @default.
• W2024396140 cites W4240969601 @default.
• W2024396140 cites W4252534912 @default.
• W2024396140 cites W4254434816 @default.
• W2024396140 doi "https://doi.org/10.1108/09590551011052106" @default.
• W2024396140 hasPublicationYear "2010" @default.
• W2024396140 type Work @default.
• W2024396140 sameAs 2024396140 @default.
• W2024396140 citedByCount "76" @default.
• W2024396140 countsByYear W20243961402012 @default.
• W2024396140 countsByYear W20243961402013 @default.
• W2024396140 countsByYear W20243961402014 @default.
• W2024396140 countsByYear W20243961402015 @default.
• W2024396140 countsByYear W20243961402016 @default.
• W2024396140 countsByYear W20243961402017 @default.
• W2024396140 countsByYear W20243961402018 @default.
• W2024396140 countsByYear W20243961402019 @default.
• W2024396140 countsByYear W20243961402020 @default.
• W2024396140 countsByYear W20243961402021 @default.
• W2024396140 countsByYear W20243961402022 @default.
• W2024396140 countsByYear W20243961402023 @default.
• W2024396140 crossrefType "journal-article" @default.
• W2024396140 hasAuthorship W2024396140A5067835879 @default.
• W2024396140 hasAuthorship W2024396140A5082715820 @default.
• W2024396140 hasConcept C11012388 @default.
• W2024396140 hasConcept C110875604 @default.
• W2024396140 hasConcept C111472728 @default.
• W2024396140 hasConcept C121332964 @default.
• W2024396140 hasConcept C136764020 @default.
• W2024396140 hasConcept C138885662 @default.
• W2024396140 hasConcept C140781008 @default.
• W2024396140 hasConcept C144133560 @default.
• W2024396140 hasConcept C151730666 @default.
• W2024396140 hasConcept C15744967 @default.
• W2024396140 hasConcept C162853370 @default.
• W2024396140 hasConcept C163258240 @default.
• W2024396140 hasConcept C165957694 @default.
• W2024396140 hasConcept C185592680 @default.
• W2024396140 hasConcept C198531522 @default.

• next