FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2025732303> ?p ?o ?g. }

• W2025732303 endingPage "431" @default.
• W2025732303 startingPage "411" @default.
• W2025732303 abstract "As conceptualizations of expectations in consumer evaluations continue to evolve, researchers have been exploring multiple levels of expectations in satisfaction and service quality evaluations. In 1993 Zeithaml, Berry and Parasuraman proposed that consumers use both desired and adequate expectations in service quality evaluations and a “zone of tolerance” separates these levels. This study extends the Zeithaml et al work by investigating the zone of tolerance as it relates to consumer experience with the service provider, perceived competitive choice opportunities, and the essentialness of differing service dimensions. Results indicate that consumers readily distinguish between desired and adequate expectation levels; and understanding both expectation levels is important. Although perceptions of what a firm should offer remain relatively stable, perceptions of acceptable performance vary by service dimensions and as consumers acquire experience. In comparison with the traditional SERVQUAL framework, this multiple expectation conceptualization offers service marketers the opportunity to fine‐tune resource allocations." @default.
• W2025732303 created "2016-06-24" @default.
• W2025732303 creator A5004810019 @default.
• W2025732303 creator A5073211029 @default.
• W2025732303 date "2000-09-01" @default.
• W2025732303 modified "2023-09-26" @default.
• W2025732303 title "An exploratory study of a multi‐expectation framework for services" @default.
• W2025732303 cites W1752331103 @default.
• W2025732303 cites W1965446534 @default.
• W2025732303 cites W1978125974 @default.
• W2025732303 cites W1987595265 @default.
• W2025732303 cites W2019620904 @default.
• W2025732303 cites W2027362948 @default.
• W2025732303 cites W2027433337 @default.
• W2025732303 cites W2028809046 @default.
• W2025732303 cites W2081774187 @default.
• W2025732303 cites W2086888884 @default.
• W2025732303 cites W2089617776 @default.
• W2025732303 cites W2108917170 @default.
• W2025732303 cites W2120523603 @default.
• W2025732303 cites W2154049231 @default.
• W2025732303 cites W2316110746 @default.
• W2025732303 cites W2316250154 @default.
• W2025732303 cites W2489852417 @default.
• W2025732303 cites W4231408574 @default.
• W2025732303 cites W4233457423 @default.
• W2025732303 cites W4235303810 @default.
• W2025732303 cites W4240969601 @default.
• W2025732303 cites W4242554310 @default.
• W2025732303 cites W4247157873 @default.
• W2025732303 cites W4247788767 @default.
• W2025732303 cites W4249442374 @default.
• W2025732303 doi "https://doi.org/10.1108/08876040010340946" @default.
• W2025732303 hasPublicationYear "2000" @default.
• W2025732303 type Work @default.
• W2025732303 sameAs 2025732303 @default.
• W2025732303 citedByCount "141" @default.
• W2025732303 countsByYear W20257323032012 @default.
• W2025732303 countsByYear W20257323032013 @default.
• W2025732303 countsByYear W20257323032014 @default.
• W2025732303 countsByYear W20257323032015 @default.
• W2025732303 countsByYear W20257323032016 @default.
• W2025732303 countsByYear W20257323032017 @default.
• W2025732303 countsByYear W20257323032018 @default.
• W2025732303 countsByYear W20257323032019 @default.
• W2025732303 countsByYear W20257323032020 @default.
• W2025732303 countsByYear W20257323032021 @default.
• W2025732303 countsByYear W20257323032022 @default.
• W2025732303 countsByYear W20257323032023 @default.
• W2025732303 crossrefType "journal-article" @default.
• W2025732303 hasAuthorship W2025732303A5004810019 @default.
• W2025732303 hasAuthorship W2025732303A5073211029 @default.
• W2025732303 hasConcept C111472728 @default.
• W2025732303 hasConcept C116537 @default.
• W2025732303 hasConcept C136703025 @default.
• W2025732303 hasConcept C138885662 @default.
• W2025732303 hasConcept C140781008 @default.
• W2025732303 hasConcept C144133560 @default.
• W2025732303 hasConcept C154945302 @default.
• W2025732303 hasConcept C15744967 @default.
• W2025732303 hasConcept C162853370 @default.
• W2025732303 hasConcept C169760540 @default.
• W2025732303 hasConcept C26760741 @default.
• W2025732303 hasConcept C2779530757 @default.
• W2025732303 hasConcept C2780378061 @default.
• W2025732303 hasConcept C2780795282 @default.
• W2025732303 hasConcept C2988250419 @default.
• W2025732303 hasConcept C41008148 @default.
• W2025732303 hasConcept C61063171 @default.
• W2025732303 hasConcept C90734943 @default.
• W2025732303 hasConceptScore W2025732303C111472728 @default.
• W2025732303 hasConceptScore W2025732303C116537 @default.
• W2025732303 hasConceptScore W2025732303C136703025 @default.
• W2025732303 hasConceptScore W2025732303C138885662 @default.
• W2025732303 hasConceptScore W2025732303C140781008 @default.
• W2025732303 hasConceptScore W2025732303C144133560 @default.
• W2025732303 hasConceptScore W2025732303C154945302 @default.
• W2025732303 hasConceptScore W2025732303C15744967 @default.
• W2025732303 hasConceptScore W2025732303C162853370 @default.
• W2025732303 hasConceptScore W2025732303C169760540 @default.
• W2025732303 hasConceptScore W2025732303C26760741 @default.
• W2025732303 hasConceptScore W2025732303C2779530757 @default.
• W2025732303 hasConceptScore W2025732303C2780378061 @default.
• W2025732303 hasConceptScore W2025732303C2780795282 @default.
• W2025732303 hasConceptScore W2025732303C2988250419 @default.
• W2025732303 hasConceptScore W2025732303C41008148 @default.
• W2025732303 hasConceptScore W2025732303C61063171 @default.
• W2025732303 hasConceptScore W2025732303C90734943 @default.
• W2025732303 hasIssue "5" @default.
• W2025732303 hasLocation W20257323031 @default.
• W2025732303 hasOpenAccess W2025732303 @default.
• W2025732303 hasPrimaryLocation W20257323031 @default.
• W2025732303 hasRelatedWork W1989741922 @default.
• W2025732303 hasRelatedWork W2025732303 @default.
• W2025732303 hasRelatedWork W2028393662 @default.
• W2025732303 hasRelatedWork W2082205532 @default.
• W2025732303 hasRelatedWork W2094607796 @default.
• W2025732303 hasRelatedWork W2645199579 @default.

• next