Matches in SemOpenAlex for { <https://semopenalex.org/work/W2025962093> ?p ?o ?g. }
Showing items 1 to 92 of
92
with 100 items per page.
- W2025962093 endingPage "39" @default.
- W2025962093 startingPage "15" @default.
- W2025962093 abstract "Abstract Service businesses have developed into an important economic force. Provision of various quality service products to more demanding customers is the key for organizations to retain a competitive advantage. Design is important for making such intangible products “visible” and manageable, and is considered as the key to service quality. A good understanding of the architectural aspects and a design representation technique of service products are needed to facilitate the product design practice and effective production and marketing. What constitutes a unit of service product and how is the product represented (depicted) formally? These questions remain unanswered. The fuzziness in identifying service product construction and the lack of an appropriate design representation method are recognized as the main reasons for the undeveloped design tradition for service products. In this paper, the architectural perspectives from which to view service products are provided by proposing a generic model based on the concept of customer service experience, which delineates the elements involved in specifying a service product design. Based on the model, an approach to the design representation of service products is proposed. The implications for service management are also presented." @default.
- W2025962093 created "2016-06-24" @default.
- W2025962093 creator A5013868542 @default.
- W2025962093 creator A5042063575 @default.
- W2025962093 creator A5086111868 @default.
- W2025962093 date "2002-01-01" @default.
- W2025962093 modified "2023-10-01" @default.
- W2025962093 title "A generic model and design representation technique of service products" @default.
- W2025962093 cites W1513943390 @default.
- W2025962093 cites W1594087188 @default.
- W2025962093 cites W1970284708 @default.
- W2025962093 cites W1978466266 @default.
- W2025962093 cites W1985431398 @default.
- W2025962093 cites W1987461212 @default.
- W2025962093 cites W2000437409 @default.
- W2025962093 cites W2017885391 @default.
- W2025962093 cites W2025635217 @default.
- W2025962093 cites W2030828723 @default.
- W2025962093 cites W2031501865 @default.
- W2025962093 cites W2034184092 @default.
- W2025962093 cites W2038125955 @default.
- W2025962093 cites W2049273123 @default.
- W2025962093 cites W2050127949 @default.
- W2025962093 cites W2055231197 @default.
- W2025962093 cites W2060841925 @default.
- W2025962093 cites W2067066585 @default.
- W2025962093 cites W2068502729 @default.
- W2025962093 cites W2077595013 @default.
- W2025962093 cites W2079072704 @default.
- W2025962093 cites W2102586032 @default.
- W2025962093 cites W2120539481 @default.
- W2025962093 cites W2151517224 @default.
- W2025962093 cites W2161867086 @default.
- W2025962093 cites W2200329729 @default.
- W2025962093 cites W2338335491 @default.
- W2025962093 cites W4238967848 @default.
- W2025962093 cites W4243340713 @default.
- W2025962093 doi "https://doi.org/10.1016/s0166-4972(00)00085-7" @default.
- W2025962093 hasPublicationYear "2002" @default.
- W2025962093 type Work @default.
- W2025962093 sameAs 2025962093 @default.
- W2025962093 citedByCount "43" @default.
- W2025962093 countsByYear W20259620932012 @default.
- W2025962093 countsByYear W20259620932013 @default.
- W2025962093 countsByYear W20259620932014 @default.
- W2025962093 countsByYear W20259620932015 @default.
- W2025962093 countsByYear W20259620932016 @default.
- W2025962093 countsByYear W20259620932017 @default.
- W2025962093 countsByYear W20259620932018 @default.
- W2025962093 crossrefType "journal-article" @default.
- W2025962093 hasAuthorship W2025962093A5013868542 @default.
- W2025962093 hasAuthorship W2025962093A5042063575 @default.
- W2025962093 hasAuthorship W2025962093A5086111868 @default.
- W2025962093 hasConcept C144133560 @default.
- W2025962093 hasConcept C162853370 @default.
- W2025962093 hasConcept C17744445 @default.
- W2025962093 hasConcept C195094911 @default.
- W2025962093 hasConcept C199539241 @default.
- W2025962093 hasConcept C2776359362 @default.
- W2025962093 hasConcept C2780378061 @default.
- W2025962093 hasConcept C41008148 @default.
- W2025962093 hasConcept C94625758 @default.
- W2025962093 hasConceptScore W2025962093C144133560 @default.
- W2025962093 hasConceptScore W2025962093C162853370 @default.
- W2025962093 hasConceptScore W2025962093C17744445 @default.
- W2025962093 hasConceptScore W2025962093C195094911 @default.
- W2025962093 hasConceptScore W2025962093C199539241 @default.
- W2025962093 hasConceptScore W2025962093C2776359362 @default.
- W2025962093 hasConceptScore W2025962093C2780378061 @default.
- W2025962093 hasConceptScore W2025962093C41008148 @default.
- W2025962093 hasConceptScore W2025962093C94625758 @default.
- W2025962093 hasIssue "1" @default.
- W2025962093 hasLocation W20259620931 @default.
- W2025962093 hasOpenAccess W2025962093 @default.
- W2025962093 hasPrimaryLocation W20259620931 @default.
- W2025962093 hasRelatedWork W1496200715 @default.
- W2025962093 hasRelatedWork W1979439403 @default.
- W2025962093 hasRelatedWork W2010636166 @default.
- W2025962093 hasRelatedWork W2030995151 @default.
- W2025962093 hasRelatedWork W2089544520 @default.
- W2025962093 hasRelatedWork W2795433734 @default.
- W2025962093 hasRelatedWork W3200580568 @default.
- W2025962093 hasRelatedWork W322915960 @default.
- W2025962093 hasRelatedWork W4246909570 @default.
- W2025962093 hasRelatedWork W2345869089 @default.
- W2025962093 hasVolume "22" @default.
- W2025962093 isParatext "false" @default.
- W2025962093 isRetracted "false" @default.
- W2025962093 magId "2025962093" @default.
- W2025962093 workType "article" @default.