Matches in SemOpenAlex for { <https://semopenalex.org/work/W2026308811> ?p ?o ?g. }
- W2026308811 abstract "Purpose – To discuss the importance of the relationship between service providers' positive affective displays, the value of a “real” smile within the consumers' perception of authentic service delivery and how these relate to satisfaction and future intentions.Design/methodology/approach – The literature review discusses underpinning theory concerning the role of expressive display in service provision. In particular the importance of authenticity is explored through qualitative and quantitative research in an extended duration service setting. The quantitative data are analysed using SPSS and path modelling (AMOS).Findings – The findings indicate a strong positive relationship between affective displays (including the “real” smile), overall service satisfaction and life satisfaction.Research limitations/implications – The study advances existing research and raises suggestions for future research including how personality differences may affect the service provider's ability to interact with their custo..." @default.
- W2026308811 created "2016-06-24" @default.
- W2026308811 creator A5033190602 @default.
- W2026308811 creator A5076666218 @default.
- W2026308811 creator A5086808600 @default.
- W2026308811 date "2007-04-03" @default.
- W2026308811 modified "2023-09-23" @default.
- W2026308811 title "Exploring consumers' responses to service providers' positive affective displays" @default.
- W2026308811 cites W1972306989 @default.
- W2026308811 cites W1977134489 @default.
- W2026308811 cites W2000703245 @default.
- W2026308811 cites W2003084941 @default.
- W2026308811 cites W2019390009 @default.
- W2026308811 cites W2026368098 @default.
- W2026308811 cites W2036862235 @default.
- W2026308811 cites W2043133553 @default.
- W2026308811 cites W2043947871 @default.
- W2026308811 cites W2053907973 @default.
- W2026308811 cites W2056932995 @default.
- W2026308811 cites W2058454864 @default.
- W2026308811 cites W2074962651 @default.
- W2026308811 cites W2075259306 @default.
- W2026308811 cites W2083403555 @default.
- W2026308811 cites W2090549016 @default.
- W2026308811 cites W2103801461 @default.
- W2026308811 cites W2125546432 @default.
- W2026308811 cites W2126541869 @default.
- W2026308811 cites W2138189240 @default.
- W2026308811 cites W3121590070 @default.
- W2026308811 cites W3122125999 @default.
- W2026308811 cites W4234517948 @default.
- W2026308811 cites W4236710037 @default.
- W2026308811 cites W4243211108 @default.
- W2026308811 cites W4252468642 @default.
- W2026308811 cites W4243815928 @default.
- W2026308811 doi "https://doi.org/10.1108/17506180710729637" @default.
- W2026308811 hasPublicationYear "2007" @default.
- W2026308811 type Work @default.
- W2026308811 sameAs 2026308811 @default.
- W2026308811 citedByCount "13" @default.
- W2026308811 countsByYear W20263088112012 @default.
- W2026308811 countsByYear W20263088112013 @default.
- W2026308811 countsByYear W20263088112014 @default.
- W2026308811 countsByYear W20263088112017 @default.
- W2026308811 countsByYear W20263088112018 @default.
- W2026308811 countsByYear W20263088112020 @default.
- W2026308811 countsByYear W20263088112021 @default.
- W2026308811 crossrefType "journal-article" @default.
- W2026308811 hasAuthorship W2026308811A5033190602 @default.
- W2026308811 hasAuthorship W2026308811A5076666218 @default.
- W2026308811 hasAuthorship W2026308811A5086808600 @default.
- W2026308811 hasConcept C116537 @default.
- W2026308811 hasConcept C119857082 @default.
- W2026308811 hasConcept C127413603 @default.
- W2026308811 hasConcept C144133560 @default.
- W2026308811 hasConcept C147176958 @default.
- W2026308811 hasConcept C15744967 @default.
- W2026308811 hasConcept C162853370 @default.
- W2026308811 hasConcept C169760540 @default.
- W2026308811 hasConcept C187288502 @default.
- W2026308811 hasConcept C26760741 @default.
- W2026308811 hasConcept C2776035688 @default.
- W2026308811 hasConcept C2776291640 @default.
- W2026308811 hasConcept C2780378061 @default.
- W2026308811 hasConcept C2780871342 @default.
- W2026308811 hasConcept C41008148 @default.
- W2026308811 hasConcept C46312422 @default.
- W2026308811 hasConcept C68595000 @default.
- W2026308811 hasConcept C75630572 @default.
- W2026308811 hasConcept C77805123 @default.
- W2026308811 hasConcept C82793941 @default.
- W2026308811 hasConceptScore W2026308811C116537 @default.
- W2026308811 hasConceptScore W2026308811C119857082 @default.
- W2026308811 hasConceptScore W2026308811C127413603 @default.
- W2026308811 hasConceptScore W2026308811C144133560 @default.
- W2026308811 hasConceptScore W2026308811C147176958 @default.
- W2026308811 hasConceptScore W2026308811C15744967 @default.
- W2026308811 hasConceptScore W2026308811C162853370 @default.
- W2026308811 hasConceptScore W2026308811C169760540 @default.
- W2026308811 hasConceptScore W2026308811C187288502 @default.
- W2026308811 hasConceptScore W2026308811C26760741 @default.
- W2026308811 hasConceptScore W2026308811C2776035688 @default.
- W2026308811 hasConceptScore W2026308811C2776291640 @default.
- W2026308811 hasConceptScore W2026308811C2780378061 @default.
- W2026308811 hasConceptScore W2026308811C2780871342 @default.
- W2026308811 hasConceptScore W2026308811C41008148 @default.
- W2026308811 hasConceptScore W2026308811C46312422 @default.
- W2026308811 hasConceptScore W2026308811C68595000 @default.
- W2026308811 hasConceptScore W2026308811C75630572 @default.
- W2026308811 hasConceptScore W2026308811C77805123 @default.
- W2026308811 hasConceptScore W2026308811C82793941 @default.
- W2026308811 hasLocation W20263088111 @default.
- W2026308811 hasOpenAccess W2026308811 @default.
- W2026308811 hasPrimaryLocation W20263088111 @default.
- W2026308811 hasRelatedWork W2023277482 @default.
- W2026308811 hasRelatedWork W2040408764 @default.
- W2026308811 hasRelatedWork W2043067898 @default.
- W2026308811 hasRelatedWork W2071327889 @default.
- W2026308811 hasRelatedWork W2077873308 @default.
- W2026308811 hasRelatedWork W2323000064 @default.