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- W2028033337 abstract "Purpose – The purpose of this paper is to examine empirically the dimension of personal touch and its elements of individual attention, helpfulness, courtesy, and promptness as determinants of customer satisfaction for passenger airlines." @default.
- W2028033337 created "2016-06-24" @default.
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- W2028033337 date "2008-08-15" @default.
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- W2028033337 title "The human element in airline service quality: contact personnel and the customer" @default.
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- W2028033337 doi "https://doi.org/10.1108/01443570810895267" @default.
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