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• W2028367015 startingPage "109" @default.
• W2028367015 abstract "본 연구에서는 최근 모바일 산업의 화두인 애플리케이션 마켓에서의 구전 수용 과정에 초점을 두고, 구전 커뮤니케이션의 주요 특성이 구전 정보의 신뢰와 구전 수용 과정에 어떠한 영향을 미치는지 실증적으로 분석하고자 한다. 이를 위해 애플리케이션 시장에 대한 이해와 온라인 구전 커뮤니케이션 및 정교화 가능성 모델에 대한 선행연구를 기반으로 온라인 구전 수용의 영향 요인들을 도출하고, 연구가설을 설정하였다. 모바일 애플리케이션 마켓에서 리뷰를 이용해 본 경험이 있는 스마트폰 사용자를 대상으로 설문조사를 실시한 결과, 모바일 애플리케이션 마켓에서 소비자들이 온라인 리뷰를 수용하기 위한 선행 요인으로 리뷰에 대한 신뢰를 제시하였고, 신뢰를 느끼기 위해서 리뷰내용의 품질에 대한 긍정적 평가와 전달되는 설명의 선명함, 의견의 중립성이 필요함을 실증적으로 증명하였다. 본 연구의 이론적 시사점은 구전에 대한 연구들을 바탕으로 다른 온라인 매체에 비해 상대적으로 의사 결정을 위한 판단 단서가 적은 모바일 애플리케이션 마켓이라는 환경에서 구전 신뢰에 영향을 줄 수 있는 변인들을 찾고 이를 개념화한 데 있으며 실무적 관점에서 보면, 온라인 리뷰 수용의 선행 요인들을 살펴보면서 어떠한 속성을 기업이나 개발자들이 전략적으로 활용할 수 있는지 시사점을 제시했다고 할 수 있다. This study, focusing on process of online Word-of-Mouth(oWOM) adoption in applications market which is a major issue of recent mobile industry, tried to empirically analyze how main characteristics of oWOM affect trust and process of oWOM adoption. To do this, based on understanding about applications market and precedent studies on online communication and Elaboration Likelihood Model(ELM), I developed the research model and proposed seven hypotheses. The subjects were smart phone users who ever used review in mobile applications market. The study method was questionnaire survey. As a result, trust in review was suggested as prerequisite for consumers to accept on-line review in mobile applications market. And it was empirically proved that for the customers to feel trust, these are necessary - positive assessment on argument quality, vividness of delivered explanation, and neutrality of message. The theoretical implications of this study are that based on studies on oWOM, factors affecting trust in review were explored in the environment of mobile applications market with less judgement clues for decision making compared to other on-line media and then, these factors were conceptualized. From the practical view, this study suggested implication on what attributes companies or developers can strategically utilize while investigating prerequisites of oWOM adoption." @default.
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• W2028367015 date "2012-01-30" @default.
• W2028367015 modified "2023-09-25" @default.
• W2028367015 title "A Study on the Influencing Factors of Online Word-of-Mouth Adoption in the Mobile Applications Market" @default.
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• W2028367015 doi "https://doi.org/10.1633/jim.2012.43.1.109" @default.
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