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• W2028881884 abstract "ABSTRACT The U.K. meetings industry has grown dramatically over the last 10 years. Interest in the industry and competition is increasing, and the move toward using venues other than hotels for meetings is growing. The pattern of expansion experienced by the industry brings with it the question of the quality of provision, which is becoming increasingly important to customers when differentiating between venues. Therefore, the aim of the research is to determine whether gaps exist, first, between the attributes employed to assess the quality and desirability of a U.K. conference venue by conference organizers and conference delegates and, second, between their perceptions and the characteristics of the product provided. This paper presents a qualitative approach to the development of the research instrument. This paper was originally presented at the Ninth Annual CHME Hospitality Research Conference." @default.
• W2028881884 created "2016-06-24" @default.
• W2028881884 creator A5075548465 @default.
• W2028881884 creator A5086879012 @default.
• W2028881884 date "2002-01-01" @default.
• W2028881884 modified "2023-09-23" @default.
• W2028881884 title "A Qualitative Gambit to Formulate a Foundation for the Appraisement of Service Quality in the U.K. Meetings Industry" @default.
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• W2028881884 doi "https://doi.org/10.1300/j143v03n04_01" @default.
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