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• W2029188819 abstract "This work presents a calculation for the cost of problems experienced in the hotel industry. The calculation is then applied both to the cost of problems experienced and the cost of problems not reported. The calculation presents data at the brand level to illustrate the calculation. By using this formula, hotels, brands, and companies can both identify and monitor the dollar cost of problems experienced to help in their cost/benefit analysis of service improvement efforts." @default.
• W2029188819 created "2016-06-24" @default.
• W2029188819 creator A5074802197 @default.
• W2029188819 date "2013-01-01" @default.
• W2029188819 modified "2023-09-24" @default.
• W2029188819 title "Putting the Dollar Signs on Quality: The Cost of Experienced Problems in the Hotel Industry" @default.
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• W2029188819 doi "https://doi.org/10.1080/15256480.2013.753809" @default.
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