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• W2029303501 abstract "Examines New Zealand business students’ perceptions of service quality in education. Describes a study in which the respondents identified seven determinants of service quality. Unlike prior studies, uses an importance/performance‐based approach to evaluate service quality in education. Identifies some perceptual problems, such as the least important factors being the best performers. Presents the implications for education administrators and makes some suggestions for future research." @default.
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• W2029303501 date "1997-03-01" @default.
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• W2029303501 title "Service quality in education: a student perspective" @default.
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• W2029303501 doi "https://doi.org/10.1108/09684889710156549" @default.
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