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- W2029415178 abstract "At AT&T focus on the customer is paramount. Describes the “shared expectations” process to create ongoing, value‐adding relationships between customers and suppliers. Details four phases of the process: pre‐planning; the session; implementing actions, and continuous improvement. Also reports on a customer report card scheme, introduced to obtain better feedback from customers compared with independently conducted customer surveys." @default.
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- W2029415178 title "AT&T (UK): negotiating quality through customer communications" @default.
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